Service Manager

Purpose of the Job

• The Service Manager is responsible for overseeing and optimizing the operations of the service workshop and parts department including service, repairs, maintenance, warranty claims, and parts operations. This role ensures customer satisfaction, efficient operations, and profitability across the service and parts departments. The After-Sales Manager leads a team of service advisors, technicians, and parts personnel while maintaining compliance with Mitsubishi Motors Philippines Corporation (MMPC) and Union Motor Corporation. standards while driving continuous improvement in after-sales services.

About You

• Bachelor's Degree in Automotive Course or equivalent degree
• 7-10 years in automotive industry
• Managerial experience in customer service
• Technical knowledge of accuracy and excellent attention to detail
• Must be organized with the ability to prioritize and complete tasks to meet tight deadlines
• Strong analytical and problem-solving abilities.
• Must be proactive and flexible.
• Capable of prioritizing workload and handling multiple tasks simultaneously.
• Must have strong interpersonal skills.

Job Tasks and Requirements

• Ensure the efficient operation of the service administration, reception, body repair & paint (BRP), mechanical workshops, parts, and customer relations sections.
• Enforce MMPC and dealer standards, policies, and procedures to maintain service quality and efficiency.
• Implement strategies to minimize customer complaints and ensure quick resolution of service-related issues.\
• Attend to customer concerns with urgency, whether in writing or in person.
• Ensure high levels of customer satisfaction, loyalty, and repeat business.
• Monitor and improve the dealership’s Service Index Unit (SIU) and Service Retention Unit (SRU) scores.
• Conduct regular 5S/6S and Kaizen initiatives to maintain orderliness and efficiency.
• Coordinate closely with section heads, supervisors, MMPC personnel, business partners, and suppliers to improve operations.
• Identify bottlenecks and inefficiencies in service processes and develop corrective actions.
• Develop and implement marketing strategies to promote service packages, preventive maintenance campaigns, and parts promotions to achieve dealership targets.
• Attain MMPC and dealer Service Index Unit (SIU), Service Retention Unit (SRU), and sales targets on a daily and monthly basis.
• Build partnerships with corporate clients, insurance companies, and fleet operators to drive workshop traffic.
• Monitor and improve customer retention metrics through follow-up programs, loyalty initiatives, and service reminders.
• Conduct coaching sessions with employees aside from regular weekly or monthly meetings.
• Train and develop after-sales team members to enhance skills, knowledge, and service quality.
• Maintain a positive and performance-driven work culture within the after-sales department.

Pay: Php60,000.00 - Php70,000.00 per month

Work Location: In person