Service Manager
# Service Manager **Smart Care** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Manager]` `[Services-Manager]` `[Service-Management]` --- ### About the Role Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Denver market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. What You Will Do: - Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings - Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion - Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan - Coach and empower Technicians to own their results and provides the tools and resources to achieve them - Identifies the potential in an individual and aligns development activities to their abilities and talents - Manage technician performance through coaching and direction under the direction of the District Manager - Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets - Work with Parts Department on parts issues, shipping, and delivery. - Actively builds strong relationships with key stakeholders in the customer's organization - Proactively works to manage customer relationships to effectively solve issues and demonstrate value What is in it For You: - Utilize your managerial and leadership skills to support and lead a high-performing team - Develop your skills in leading a workforce - Become part of a field service support management team with advancement opportunities - Competitive salary and benefits - Access to best-in-class resources, and technology - This position will be in Fishers, Indiana Basic Qualifications: Must meet one of the following: - Associate degree and two years people management experience. - A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education). Must have the following: - Must be able to read and write in English - Immigration sponsorship not available for this role Preferred Qualifications: - Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred. - Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action. - Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team. - Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment. About Smart Care Equipment Solutions: Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Originally posted on Himalayas
- Service-Manager
- Services-Manager
- Service-Management
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).