Service Expert
# Service Expert **KSB** · Bekasi · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Операционная эффективность]` `[Управление рисками]` `[Развитие бизнеса]` --- ### About the Role 1. Customer Relationship Management: - Serve as the primary liaison between KSB and dedicated customer, ensuring smooth and effective communication. - Develop and maintain strong, long-term relationships with key customer stakeholders. - Regularly meet with customer representatives to review service performance, address concerns, and identify opportunities for improvement. - Ensure KSB's services are aligned with 's specific operational requirements and objectives. 2. Service Delivery and Coordination: - Oversee the execution of maintenance, commissioning, and alignment services for customers, ensuring all activities meet quality standards and are completed on time. - Manage the delivery of standardized service packages and track services through predefined service IDs to ensure efficiency and traceability. - Collaborate with internal teams, including technical and operational support, to ensure smooth service delivery and resource coordination. 3. Business Development and Strategy Execution: - Identify and pursue opportunities to expand KSB’s service and spare parts business with customer. - Work closely with the Mining SupremeServ Senior Manager to implement strategies that enhance service offerings and customer satisfaction. - Provide insights into ’s future needs and industry trends to drive proactive service development. 4. Technical Expertise and Support: - Act as a technical specialist, providing guidance on the operation, maintenance, and troubleshooting of equipment and systems involved in the customer project. - Offer technical support to the customer team, addressing complex issues and ensuring that services are aligned with the latest industry standards and 's operational needs. - Develop and share technical knowledge and best practices to improve service quality and operational efficiency. 5. Operational Efficiency: - Ensure streamlined workflows for all service processes, including order processing, invoicing, and tracking, through centralized data systems. - Facilitate faster decision-making by leveraging fixed-price service packages and predefined offerings. - Drive continuous improvement in service delivery based on performance analysis and customer feedback. 6. Compliance and Reporting: - Ensure that all service activities comply with QHSE (Quality, Health, Safety, Environment) standards. - Track and report on service delivery metrics, customer satisfaction, and account performance to the Mining SupremeServ Senior Manager. - Maintain accurate documentation of all interactions, agreements, and service records with customers. 7. Team Collaboration: - Collaborate with internal departments, including the Mining Service Manager, SupremeServ Planner, and Workshop teams, to meet ’s service requirements. - Support the alignment of KSB’s resources and processes with ’s expectations and operational demands.
Наблюдалась 2026-10-15, впервые 2026-10-15, источник — Indeed.