Service Engineer

We are the Air Technology experts

For more than 100 years, FläktGroup has been shaping the future of air technology for mission-critical and specialized applications. We deliver innovative ventilation and air management solutions that create safer, healthier, and more sustainable environments.

As a Samsung company, FläktGroup leverages global scale and technology leadership to drive innovation and build synergies across a broad portfolio of electronic and HVAC solutions—enhancing value for customers worldwide.

With over 3,500 employees, we design and deliver systems that improve air quality, increase energy efficiency, and support sustainability across commercial, industrial, and specialized applications, including data centers, clean rooms, marine, and fire safety.

Built on a legacy of engineering excellence, FläktGroup and its brands—Woods Air Movement, SE Elektronic, and SEMCO—provide reliable, high-performance air technology solutions globally.

Position Scope:

As a Service Engineer for the FläktGroup team, you will serve as the senior technical resource for controls-related commissioning, warranty, and service work across our commercial, industrial, and mission-critical installations. Working from a home office and traveling 20–40% of the time, you will resolve complex controls and automation issues on energy recovery, CDU, fan wall, controls, and air handling systems, remotely wherever possible, and on site when the situation requires it. This role builds our internal capability to diagnose and solve controls problems directly, reducing reliance on third-party contractors, shortening resolution times, and improving first-time fix rates as our data center and industrial cooling business continues to grow. You will provide advice, guidance, and technical expertise to end users, commissioning and service teams, and sales representatives.

Position Key Attributes:

• Safety: Proves a strong commitment to safety by working to support an interdependent safety culture that spans throughout the organization.
• Ambition: Sets high standards and pursues ambitious goals, continually raising the bar for project execution, personal growth, and performance.
• Entrepreneurship: Brings an entrepreneurial mindset to the role, proactively identifying opportunities, taking initiative, and finding new ways to move projects forward.
• Accountability: Takes ownership of project outcomes and customer needs, holding self and others accountable for delivering reliable, high-quality results.
• Teamwork: Collaborates effectively across teams, communicating clearly and treating customers and colleagues with respect to ensure seamless execution.
• Continuous Improvement: Embraces a continuous improvement mindset, actively seeking ways to enhance project delivery and operational performance.
• Integrity: Acts with integrity and a long-term, service-first mindset—doing the right thing, even when difficult, to build trust and strengthen the organization for the future.

Position Responsibilities:

• Serve as the lead technical resource for controls, automation, and sequence of operation issues on FläktGroup energy recovery, fan wall, and air handling equipment.
• Diagnose and resolve complex controls faults remotely through data review, remote access, and collaboration with field technicians before deploying to site.
• Travel 20–40% of the time to perform on-site controls startup, commissioning support, system optimization, and escalated troubleshooting.
• Develop, review, and validate control sequences, programming, and integration points with building automation systems and customer networks.
• Reduce dependency on third-party controls contractors by bringing diagnostic and resolution capability in-house, lowering both external spend and customer downtime.
• Improve first-time fix rates by equipping technicians with accurate technical direction, documentation, and parts requirements ahead of a site visit.
• Build synergies with engineering, product management, and manufacturing teams to drive root cause analysis and permanent corrective action on fielded systems.
• Develop technical documentation, troubleshooting guides, and training content that raise the controls capability of the broader service organization.
• Support growth in the data center and industrial cooling segments by ensuring controls performance meets customer specification and contract requirements.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements.

Position Qualifications

Requirements:

• Bachelor’s degree in engineering or a related technical field with four years of controls or field service experience, or eight years of equivalent related experience in HVAC controls, building automation, or mission-critical environments.
• Demonstrated expertise troubleshooting and commissioning automatic controls, building automation systems, and other building subsystems in commercial or critical infrastructure environments.
• Working knowledge of common building automation protocols and integration methods such as BACnet, Modbus, and LonWorks.
• Experience with control panels, variable frequency drives, sensors, instrumentation, and electrical schematics, including the ability to read and interpret blueprints, plans, wiring diagrams, and equipment manuals.
• Demonstrated ability to perform thorough root cause analysis and see issues through to resolution.
• Ability to work independently from a home office with minimal supervision while managing competing priorities across multiple active projects.
• Ability to travel approximately 20–40%, including occasional short-notice travel. Must live within the vicinity of a major airport.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to technicians, customers, and non-technical stakeholders.
• Experience with Microsoft Office.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• The position occasionally requires strenuous physical tasks while working at job sites, including bending, stooping, climbing ladders, and lifting and carrying items weighing up to 40 pounds. Candidate must be in physical condition to perform these tasks.

Preferred:

• Experience commissioning or servicing energy recovery, fan wall, or custom air handling equipment.
• Experience supporting data centers, clean rooms, or other mission-critical environments.
• Controls programming experience on PLC, DDC, or equivalent platforms, along with familiarity with IP networking fundamentals.
• Experience developing technical training or documentation for field service teams.
• Trade or technical school training or certification in HVAC, controls, or electrical systems.
• Proficiency in Microsoft Outlook, Teams, Excel, and Word with the ability to present in a professional manner to clients and internal teams.
• Customer-centric mindset with a passion for helping customers succeed.

FläktGroup offers a competitive benefits package that may include paid time off, short-term disability, 401(k), medical, dental, and vision coverage, life insurance, tuition assistance, and more. Additional details will be provided by Human Resources during the hiring process.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• How many years of professional experience do you have with HVAC controls, building automation systems (BAS), or industrial automation?
• Do you have hands-on experience independently troubleshooting and commissioning commercial or industrial HVAC control systems?
• Do you have experience troubleshooting or programming PLC/DDC control systems and working with BACnet, Modbus, or LonWorks protocols?
• Do you have experience reading electrical schematics, troubleshooting control panels, VFDs, and diagnosing complex automation failures?
• Are you willing and able to travel approximately 20–40% of the time, including occasional short-notice travel?

Work Location: Remote