Service Engineer
# Service Engineer **Convergint** · Toa Payoh · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role Thriving the CONVERGINT Way Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry. Discovering the role This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance. Main Responsibilities Collaborate with the Customer Service Representative to timely resolve client's security system issues Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training Create detailed system diagrams using AutoCAD software Build strong partnerships with clients while continuously striving to enhance customer satisfaction Maintain the support & maintenance contract renewal Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements Thoroughly follow up on all open technical issues until the problems are fully resolved Assume ownership of all service-related issues once the External Hand Over is completed by the Project team Requirements Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering. Experience in security system field with knowledge of Access Control and CCTV will be considered as a plus Basic IT knowledge in hardware, network and database Ability to work under pressure Strong analytical skill and problem-solving ability Strong self learning ability, work independently Customer-orientation Excellent communication and interpersonal skill We are trusted security solutions provider for Fortune 500 companies who have strong need for high quality security systems & services. With operations spanning across Greater China, Singapore, Japan, India and Australia, we offer multi-facility, multi-site, standardized security system implementation services throughout Asia. In Convergint, you will gain experience working in a rapidly expanding company in a constantly changing environment. You will experience what it's like making a real impact on the business as well as develop a solid career. You will work with people that are passionate about service, professionalism and customer satisfaction. You will work in a transparent and open organization where information is freely available and your ideas are listened to and respected. You will be expected to develop and constantly make imrprovements. You will also be expected to debate issues with fellow colleagues, regardless of position or making. We recognize the fact that nothing is perfect and we are always open to improvements. You will have the power to influence and make an impact on the success of Convergint.
Наблюдалась 2026-09-15, впервые 2026-09-11, источник — Indeed.