Service Desk Specialist
# Service Desk Specialist **STAFFVIRTUAL** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-Specialist]` `[Technical-Support-Specialist]` `[IT-Support-Specialist]` `[Help-Desk-Specialist]` `[Product-Support-Specialist]` `[IT-Service-Desk-Specialist]` `[Service-Desk-Technician]` `[Service-Desk-Representative]` `[Service-Desk-Analyst]` `[IT-Help-Desk-Specialist]` `[Service-Desk-Associate]` `[Helpdesk-Support-Specialist]` `[Service-Desk-Agent]` --- ### About the Role Job Title: Service Desk Specialist About the Client: A U.S.-based organization that provides safety, regulatory compliance, training, and technology solutions to businesses in the agricultural industry. Overview: We are looking for a Service Desk Specialist to serve as the first point of contact for product-related questions and support requests. This role will manage requests from initial intake through resolution or escalation, working closely with Product, Engineering, IT, and other teams to provide a consistent and responsive support experience. Responsibilities: Serve as the first point of contact for product-related questions and support requests Monitor and manage requests through Jira Service Desk, Zoom, email, and other support channels Gather relevant information, screenshots, examples, and user details to understand and document issues Assess urgency, business impact, and the appropriate next steps for each request Resolve routine requests through guidance, known solutions, and existing documentation Escalate and coordinate complex or urgent issues with Product, Engineering, IT, or other teams Track requests through resolution and follow up on stalled or pending issues Keep customers and stakeholders informed throughout the support process Document investigation steps, workarounds, decisions, and resolutions Identify recurring issues and help improve support documentation, processes, and training Participate in an assigned on-call schedule for urgent after-hours support Qualifications: 3 to 5 years of experience in customer support, product support, service desk operations, application support, or a similar role Strong written and verbal communication skills Strong organization, attention to detail, and follow-through Ability to assess urgency and business impact and make sound decisions Comfortable working with both technical and non-technical teams Ability to manage multiple requests and changing priorities Patient, professional, and customer-focused approach Ability to remain calm and organized during urgent situations Willingness to participate in an assigned on-call schedule Experience with Jira, SaaS products, business software, or software development teams is a plus Experience in agriculture, compliance, regulation, or training is an advantage Schedule: Night Shift Setup: Remote Why Join STAFFVIRTUAL ? Competitive compensation and benefits package HMO Day 1 + FREE dependent coverage Allowances Attendance bonus Paid time offs Company-provided work setup (laptop, monitor, accessories) Training, career growth, and global exposure A collaborative and supportive team culture If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL ! Originally posted on Himalayas
- Service-Desk-Specialist
- Technical-Support-Specialist
- IT-Support-Specialist
- Help-Desk-Specialist
- Product-Support-Specialist
- IT-Service-Desk-Specialist
- Service-Desk-Technician
- Service-Desk-Representative
- Service-Desk-Analyst
- IT-Help-Desk-Specialist
- Service-Desk-Associate
- Helpdesk-Support-Specialist
- Service-Desk-Agent
Наблюдалась 2026-09-27, впервые 2026-09-27, источник — Himalayas (JSON API).