Service Desk Analyst
# Service Desk Analyst **Engio** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-Analyst]` `[Desktop-Support-Analyst]` `[IT-Support-Analyst]` `[Technical-Support-Analyst]` `[Service-Desk-Associate]` `[Service-Desk-Specialist]` `[Service-Desk-Technician]` `[IT-Service-Desk-Specialist]` `[Service-Desk-Representative]` --- ### About the Role About Our Client Engio is partnering with an innovative Australian-based company to hire a dedicated Service Desk Analyst / Desktop Support Analyst in Indonesia. Responsibilities You will be the frontline technical expert, providing essential Level 1 and Level 2 IT support to end-users across various platforms and applications. This role requires flexibility to work rotational shifts, ensuring seamless support aligned with Australian business hours. Requirements - Minimum 3 years of practical experience in an IT Service Desk, Help Desk, or Desktop Support function. - Demonstrated strong troubleshooting skills across hardware, software, and network issues. - Proficiency with remote support tools and ticket management systems (e.g., Jira, ServiceNow). - Excellent written and verbal communication skills in English a non-negotiable requirement for interacting with the global team and users. - Ability to adapt to a rotational shift roster. Technical Certifications While not mandatory, candidates possessing the following certifications will be prioritized: - Microsoft Certified: Azure Fundamentals (AZ-900) - Microsoft 365 Fundamentals (MS-900) - Modern Desktop Administrator (MD-102) - CompTIA A+ or Network+ - ITIL 4 Foundation Ready to elevate your career? Apply now! Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency Note: Ou r team will only reach out to you if your application is selected for further consideration. Originally posted on Himalayas
- Service-Desk-Analyst
- Desktop-Support-Analyst
- IT-Support-Analyst
- Technical-Support-Analyst
- Service-Desk-Associate
- Service-Desk-Specialist
- Service-Desk-Technician
- IT-Service-Desk-Specialist
- Service-Desk-Representative
Наблюдалась 2026-10-10, впервые 2026-10-10, источник — Himalayas (JSON API).