Service Desk Agent
# Service Desk Agent **HireArchi** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Mid-level` 💰 **Компенсация:** `$1,300 – $1,300` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Service-Desk-Agent]` `[Help-Desk-Technician]` `[IT-Support-Specialist]` `[Technical-Support-Specialist]` `[MSP-Technician]` `[Help-Desk-Agent]` `[Service-Desk-Representative]` `[Service-Desk-Technician]` `[Service-Desk-Analyst]` `[Service-Desk-Associate]` `[ServiceDesk-Engineer]` `[Service-Desk-Specialist]` `[Service-Desk-Dispatcher]` --- ### About the Role Working schedule: Eastern Standard Time/ Pacific Standard Time (Days & Time: TBD) Work Arrangement: Fully Remote (Work From Home) Salary: $1,300 Monthly Employer: An MSP company located in Burbank, California, USA Position Overview We are seeking a seasoned Service Desk Agent to join our team. This is not a single-client helpdesk role, you will be supporting adiverse portfolio of business clientsacross multiple industries, each with unique environments, technologies, and SLA requirements. The ideal candidate thrives in a high-velocity, multi-tenant support environment, is comfortable context-switching between client accounts, and brings the technical depth to handle complex issues with confidence and professionalism. If you are passionate about delivering white-glove IT support at scale, this role is for you. What You'll Do - Deliver support across multiple client accounts via phone, email, and ticketing portal with a strong focus on first-contact resolution - Triage and manage a high-volume multi-client ticket queue in compliance with client-specific SLAs - Troubleshoot and resolve advanced issues across endpoints, Microsoft 365 tenants, networking, and business applications - Monitor RMM alerts and respond proactively to prevent client-impacting incidents - Handle user onboarding/offboarding, endpoint deployment, policy management, and software updates across client environments - Maintain accurate, detailed documentation including time entries, resolution notes, and client-specific SOPs in the PSA platform - Escalate complex issues to senior engineers or vendors with thorough documentation and maintain follow-up through resolution - Build and maintain strong client relationships as a trusted technical point of contact Required Technical Skills - OS:Windows 10/11 and macOS — expert-level, enterprise/domain-joined environments - Microsoft 365:Multi-tenant management — Exchange Online, SharePoint, Teams, OneDrive, licensing - Identity Management:Active Directory, Azure AD/Entra ID, MFA, Conditional Access, hybrid environments - RMM Tools:NinjaRMM, ConnectWise Automate, Datto RMM, Kaseya, or equivalent - PSA/Ticketing:ConnectWise Manage, Autotask, HaloPSA, or ServiceNow - Networking:TCP/IP, DNS, DHCP, VPN, firewalls — Meraki, SonicWall, Ubiquiti, or Fortinet experience a plus - VoIP:8x8, Cisco, or Mitel support and troubleshooting - Endpoint Security:EDR/AV platforms such as SentinelOne, Huntress, or Webroot Preferred / Bonus Skills - Microsoft Intune / Endpoint Manager (multi-tenant) - Email security — SPF, DKIM, DMARC, Exchange Admin Center - BDR solutions: Datto, Veeam, Acronis, or Axcient - PowerShell scripting for automation and user management - MSP documentation tools: IT Glue or Hudu - Azure or AWS exposure in SMB environments Requirements - 3+ years in an MSP environment— direct MSP experience required - Strong multitasking ability managing simultaneous client accounts with varying tech stacks - Excellent written and verbal communication — able to translate technical concepts for non-technical users - Self-directed and accountable in a fully remote work setting - Meticulous documentation habits and disciplined time management - Preferred Certifications:CompTIA A+, Network+, Security+ | Microsoft MD-102, MS-900, AZ-900 | RMM/PSA platform certifications a plus Originally posted on Himalayas
- Service-Desk-Agent
- Help-Desk-Technician
- IT-Support-Specialist
- Technical-Support-Specialist
- MSP-Technician
- Help-Desk-Agent
- Service-Desk-Representative
- Service-Desk-Technician
- Service-Desk-Analyst
- Service-Desk-Associate
- ServiceDesk-Engineer
- Service-Desk-Specialist
- Service-Desk-Dispatcher
Наблюдалась 2026-10-18, впервые 2026-10-18, источник — Himalayas (JSON API).