Service Delivery Operations Manager - P&C Insurance
Job Responsibilities Managing day-to-day insurance operations, including policy issuance, endorsements, renewals, and claims processing. Leading and mentoring operations teams to achieve productivity and quality targets. Monitoring service level agreements (SLAs), turnaround times (TAT), and operational KPIs. Ensuring compliance with regulatory requirements and internal policies. Driving process improvements using Lean, Six Sigma, automation, or digital initiatives. Preparing and analyzing MIS reports and operational dashboards for management. Coordinating with underwriting, claims, finance, IT, sales, and customer service teams. Handling escalated customer issues and improving customer experience. Managing audits, risk controls, and quality assurance activities. Typical qualifications Bachelor's degree (MBA is often preferred). 14+ years of experience in insurance operations, depending on the seniority of the role. Strong leadership, analytical, stakeholder management, and communication skills. Good knowledge of insurance products, regulatory compliance, and reporting tools such as Excel, Power BI, or similar analytics platforms. Stakeholder Management Build effective relationships with internal and external stakeholders. Communicate underwriting updates, risks, and performance insights to management. Support business growth initiatives while balancing risk management objectives. Preferred Attributes Result-oriented and customer-focused mindset. Strong coaching and mentoring capabilities. Pay: ₹1,500,000.00 - ₹2,000,000.00 per year Benefits: Commuter assistance Health insurance Provident Fund Ability to commute/relocate: Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-04, источник — Indeed.