Service Delivery Manager/Project Manager
# Service Delivery Manager/Project Manager **BlackStone eIT** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 10 дней назад* · *Источник: Indeed* --- ### About the Role Role Purpose Lead Blackstone's mobilisation and managed services delivery for Entity , providing one accountable interface for service performance, team coordination, governance, reporting and escalation. The role manages Blackstone's obligations without replacing Entity 's internal Project Manager or approval authority. Key Responsibilities - Prepare and maintain the mobilisation, transition and service management plan, including dependencies, risks, milestones and readiness criteria. - Lead Blackstone's multidisciplinary onsite and offshore team and coordinate priorities with Entity 's Project Manager and designated stakeholders. - Manage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement. - Ensure incidents, problems, changes and service requests are governed through the agreed ITSM processes and escalation paths. - Coordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover activities. - Maintain accurate monthly service reporting, decision logs, dependency tracking and executive-level updates. - Control scope and ensure that additional requirements, material changes or commercial impacts are assessed and confirmed through the agreed governance process. - Coordinate with Blackstone technical practices and third parties where specialist support is required. Requirements Minimum Experience and Qualifications - Minimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams. - Demonstrable experience managing SLA-based services, customer governance, escalations and operational reporting. - ITIL 4 Managing Professional or equivalent service management certification preferred. - PMP or PRINCE2 Practitioner preferred. - Strong written and verbal English; Arabic is strongly preferred for this client-facing role. Preferred Profile - Previous experience delivering services to UAE government entities. - Working knowledge of TDRA and related federal hosting, connectivity and approval processes. - Experience coordinating hybrid teams across infrastructure, applications, cybersecurity, data and end-user support. Expected Contribution - Mobilisation milestones and dependencies are managed transparently and escalated early. - Service reporting is accurate, timely and aligned with the mutually confirmed SLA/KPI schedule. - Client decisions, risks, actions and scope changes are documented and governed. - Blackstone teams operate as one coordinated delivery unit.
Наблюдалась 2026-10-15, впервые 2026-10-04, источник — Indeed.