Service Delivery Manager
# Service Delivery Manager **Systems and Software Consulting Group Inc** · Makati · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role WE ARE HIRING: SERVICE DELIVERY MANAGER We are looking for a Service Delivery Manager (SDM) who will play a key strategic and operational role in ensuring the effective delivery of services across Customer Service/Helpdesk, Professional and Technical Services, and Quality Assurance (QA). The SDM will work closely with Sales, Marketing, and Technical Operations to provide technical expertise, support project execution, improve service quality, and ensure that operational initiatives remain aligned with business goals. KEY RESPONSIBILITIES 1. Customer Service Oversight Supervise daily Customer Service and Helpdesk operations. Ensure prompt and effective support aligned with SLA commitments. Develop and monitor service metrics and team performance. Manage escalations and implement customer-focused solutions. 2. Professional and Technical Services Management Lead the implementation of technical solutions being evaluated as potential long-term offerings. Collaborate with internal teams to align technical deployments with business priorities. Assess the feasibility, cost-efficiency, and scalability of pilot implementations. 3. Quality Assurance (QA) Governance Oversee QA activities to ensure consistent product and service quality. Ensure timely execution of quality audits, testing, and continuous improvement initiatives. Analyze QA and operational data to identify risks and improvement opportunities. 4. Cross-Functional Collaboration Provide technical expertise during pre-sales engagements, solution positioning, and client consultations. Support the development of technical documentation, product knowledge materials, and bid proposals. Coordinate with Technical Operations to ensure proper resource allocation for service delivery and project implementation. Facilitate smooth handoffs between Business Development, Service, and Technical teams. 5. Policy, Documentation, and Continuous Improvement Review existing workflows and recommend improvements to enhance service delivery, operational efficiency, and compliance. Develop, implement, and maintain SOPs, work instructions, and service documentation. Initiate improvement programs based on performance metrics, customer feedback, and QA results. 6. Leadership and Strategic Involvement Lead cross-functional teams and unit heads in achieving service delivery objectives aligned with company strategy. Foster a culture of accountability, innovation, and continuous improvement. Present operational insights, recommendations, and improvement proposals to senior management. QUALIFICATIONS We are looking for a leader who can effectively balance technical expertise, operational management, customer service, and strategic thinking , while working collaboratively across different teams. Interested applicants may send their updated resume to jsquevedo@sscgi.com . Join SSCGI and be part of a team focused on delivering quality solutions and continuous improvement. Pay: Php50,000.00 - Php100,000.00 per month Benefits: Additional leave Company car Company Christmas gift Company events Employee discount Employee stock ownership plan Flexible schedule Flextime Fuel discount Health insurance Life insurance On-site parking Opportunities for promotion Paid training Pay raise Promotion to permanent employee Transportation service provided Work from home Work Location: In person
Наблюдалась 2026-09-22, впервые 2026-09-18, источник — Indeed.