Service Center Manager (Halim)
# Service Center Manager (Halim) **DHL** · Jakarta · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role YOU DRIVE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist! Grow YOUR career with DHL today! Role Summary Manage the Operations Center by implementing strategies to ensure improvement both in service and transit time performance while managing costs. Allocate appropriate resources in Service Centers and ensure all ground operations personnel are equipped with sufficient equipment and adequate training to process shipments, including pick up, sorting, MHS (Manual Handling System) and delivery, while maintaining service quality and managing costs. Main Responsibilities Achieve the operations KPIs and business goals by communicating and providing full functional support to the Ground Operations management team. Ensure the performance of all vendors in line with DHL team and meet network standards. Liaise with local authorities such as Labor Department, Police Department and Department of Transportation in meeting industry and authorities’ standards and requirements. Work close with Gateway operations while implementing countries operational initiatives. Ensure the process between Service Centre and Gateway operation is in line with network standards. Support the business acquisition process and provide after-sales support to achieve revenue and profitability targets. Manage all customers’ inquiries and ensure high-quality services provided. Liaise with Operations Support Management ensuring smooth operation in the owner operator system. Ensure employees in Operations are trained and developed to meet business and succession needs. Achieve market leading transit time, data quality and service performance targets. Manage the measurement, monitoring and actions for improvement. Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments. Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image. Ensure Operations team remains within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels. Oversee security practices to ensure policies and business needs are met. Roll out projects to address global/regional and network imperatives and programs. Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. Ensure operational practices and procedures are compliant with global/regional and network operation policies. Work with the Sales/Commercial/Services Team to propose value-added services and solutions to existing and new potential customers. Develop a culture of quality, service excellence (for internal customers), flexibility, and cost consciousness. Identify training needs and opportunities to develop a highly skilled functional department. Develop KPIs with team members and monitor individual performance. Qualifications Bachelor’s degree with 5 years relevant experience with at least 3 years’ experience in logistics including a proven management or senior supervisory role. English communication in verbal and written. Computer and Microsoft Office literacy. Analytical and problem solving. Demonstrate a strong capability in general management. Ability and experience in leading a team. Candidates must be able to meet the legal requirements to work in Indonesia DHL Indonesia does not sponsor or support work authorization, visa, or immigration process for this position. Only qualified applications will be processed. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience. WHAT WE OFFER Strong career support in an international environment Great culture and colleagues Various benefit programs Access to comprehensive learning programs BECOME PART OF OUR TEAM If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application!
Наблюдалась 2026-09-17, впервые 2026-09-15, источник — Indeed.