Service Advisor

Primary Purpose of Job

• The Service Advisor on Duty serves as the first point of contact for customers, ensuring a seamless and professional experience during their visit for Periodic Maintenance Service (PMS), general repairs, body repairs, inquiries, or concerns. This role involves managing appointment schedules, coordinating service workflow, and ensuring adherence to dealership and MMPC standards.

About You

• Bachelor's Degree in Automotive Tech, Communications, or other equivalent degrees
• 0-1 year experience in any related field
• Excellent communication skills
• Pleasing personality

Job Tasks and Requirements

• Welcome and greet customers warmly with a smile and bow.
• Assist customers in identifying their service needs (PMS, repairs, bodywork, inquiries).
• Offer coffee or refreshments while customers wait.
• Guide customers from the arrival area to the reception or waiting lounge.
• Provide service orientation to new customers regarding vehicle warranty, extended warranty, PMS Plus, insurance claims, and appointment procedures.
• Assign jobs to available Service Advisors based on workload.
• Distribute the final appointment schedule a day before service to relevant personnel and post on the appointment board.
• Confirm next-day appointments via inbound calls from the MSC app/Yana system.
• Provide appointment copies to the Job Controller, Reception Head, Parts Specialist, and Manager.
• Manage reception workflow and balance job distribution among Service Advisors.
• Ensure Hyundai Motor Philippines Standard Operating Procedures (SOPs) and company policies are strictly implemented.
• Answer walk-in and telephone inquiries, providing quotations or estimated repair costs.
• Support Service Advisors during unit releases when necessary.
• Address customer concerns and provide updates on their service status

Pay: Php19,630.00 per month

Work Location: In person