Service Admin/ Appointment Coordinator

Dealership:

L0705 DCH Freehold Toyota

DCH Freehold Toyota

Now Hiring: Service Admin/Appointment Coordinator

• Pay: $17 +Dependent on experience. Bonuses based on: Individual Appointments Shown/Sold, Manufacturer Approvability.
• Schedule: The hours will be 9:00 AM to 5:00 PM or 8:00 AM to 4:00 PM, Monday through Friday, with rotating Saturdays off.

Reports to the Service Manager

Why Join Our Team?

DCH Freehold Toyota , part of the Lithia & Driveway family, is committed to your professional growth and success. We provide a seamless customer experience through expert service and support while fostering a culture of excellence and career development. This position offers a clear growth path into an Entry-Level Service Advisor role for motivated individuals looking to build a long-term career in the automotive industry.

What You'll Do

• Answer inbound service calls and emails.
• Schedule, confirm, and follow up on service appointments.
• Respond to internet leads and customer inquiries.
• Maintain customer and vehicle records in the CRM.
• Support the Service Manager, Advisors, and technicians with administrative tasks.
• Process service paperwork, invoices, and reports.
• Coordinate with Parts, Sales, Warranty, and Accounting departments.
• Resolve customer concerns and ensure a positive service experience.
• Perform other duties as assigned.

What You'll Bring

• 6+ months of automotive dealership experience required; Automotive Service BDC experience preferred.
• CDK experience is a plus.
• Strong customer service and relationship-building skills.
• Excellent phone etiquette with the ability to handle a high volume of calls.
• Strong verbal and written communication skills.
• Proven follow-up and appointment-setting abilities.
• Proficient with CRM systems and general computer applications.
• Highly organized with strong attention to detail.
• Ability to multitask and thrive in a fast-paced dealership environmen.

The (Hourly) Wage for this position is ($17 +) dependent on experience. Bonuses based on: Individual Appointments Shown/Sold, Manufacturer Approvability.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential.

Reasonable accommodations may be made to enable individuals to perform the essential functions.