Senior Site reliability Engineer
# Senior Site reliability Engineer **Guidewire Software** · Canada · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Senior-Site-Reliability-Engineer]` `[Senior-Site-Reliability-Engineering-Architect]` `[Principal-Site-Reliability-Engineer]` `[Senior-Reliability-Engineer]` `[Site-Reliability-Engineering-Lead]` `[Site-Reliability-Operations-Engineer]` `[DevOps-Site-Reliability-Engineer]` --- ### About the Role Summary At Guidewire, we believe that great technology is powered by great people. We’re searching for a Senior Site Reliability Engineer who not only brings deep technical expertise but also thrives on engaging with customers, partners, and cross-functional teams. In this customer-facing role, you will ensure the smooth, reliable operation of our flagship cloud platform and InsuranceSuite products—all while championing a customer-first mindset. If you’re passionate about automating complex systems and equally enthusiastic about building genuine human connections, we want to hear from you. Job Description WHAT YOU’LL DO - Customer-Centric Collaboration: - Serve as a technical ambassador, working directly with customers to understand their needs, address concerns, and ensure our systems support their business goals. - Participate in design reviews, production readiness checks, and post-incident analyses with both internal teams and customers to continuously improve service quality. - Technical Excellence & Reliability: - Collaborate closely with product development and other SRE teams to enhance the reliability, performance, and efficiency of our microservices applications. - Analyze data from observability and monitoring tools to optimize operational metrics across our customer-focused systems. - Develop, document, and share technical solutions and training materials to empower your colleagues and ensure consistent, high-quality support. - Innovation & Automation: - Lead efforts to automate routine tasks and system maintenance on our SaaS multi-tenant infrastructure, ensuring 24x7x365 operations that meet both technical and customer experience benchmarks. - Create and refine tooling and processes that improve incident management, driving proactive measures to prevent issues before they affect our customers. - At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes. - Cross-Functional Partnership: - Work alongside diverse teams—engineering, product development, and support—to integrate new features seamlessly and maintain an open dialogue about customer feedback. - Contribute code and strategic ideas that not only solve technical challenges but also enhance the overall customer journey. WHO YOU ARE - Technically Proficient: - You hold a Bachelor’s Degree in Computer Science or a related field and have solid experience with Bash, Python, and/or Go. - You’ve supported web applications in live production environments (Java/Apache/Tomcat) and have a deep understanding of Linux systems, AWS, and container orchestration (Docker, Kubernetes/EKS). - You’re experienced with IaC (Terraform/Terragrunt/Terraspace), devops/gitops tools (Git, Bitbucket, Flux CD, TeamCity), and observability platforms (Datadog, CloudWatch, PagerDuty). - Customer Focused & Communicative: - Beyond your technical skills, you’re a strong communicator who can explain complex concepts in a relatable way—both internally and when speaking directly with customers. - You’re passionate about mentorship and thrive on teaching and collaborating across teams, always putting the customer’s experience at the forefront. - You enjoy engaging with others, have a natural knack for troubleshooting, and are driven by a genuine desire to help customers succeed. - Driven & Adaptable: - You’re a problem solver with a can-do attitude who believes that “if you have to do something more than once, automate it.” - You adapt quickly to new technologies and processes, ensuring that you can meet the evolving needs of a highly dynamic, customer-centric environment. - You’re comfortable with travel (up to 25%) and are eager to interface with customers, partners, and vendors to drive continuous improvement. - Demonstrated ability to embrace AI and apply it to your role as well as use data-driven insights to drive innovation, productivity, and continuous improvement. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Originally posted on Himalayas
- Senior-Site-Reliability-Engineer
- Senior-Site-Reliability-Engineering-Architect
- Principal-Site-Reliability-Engineer
- Senior-Reliability-Engineer
- Site-Reliability-Engineering-Lead
- Site-Reliability-Operations-Engineer
- DevOps-Site-Reliability-Engineer
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).