Senior Service Engineer (Ultrasound)

Nyquist Medical Solutions | Senior Service Engineer (Ultrasound)

• Location: Quezon City (Head Office) with Nationwide Travel.
• Work Setup : Hybrid Field-Office Setup (Approx. 40% Field Travel / 60% Head Office)
• Salary : PHP 40,000 - PHP 50,000 per month (Based on Experience & Technical Competency)
• Reports To : Jr. Maintenance and Service Team Leader

Role Overview

As the Senior Service Engineer (Ultrasound) , you will serve as Nyquist’s primary ultrasound technical authority, responsible for guaranteeing the continuous operationability of life-sustaining diagnostic equipment across hospitals and clinics nationwide. Using your deep knowledge of ultrasound equipment, medical technologies, you will support our field operations in activities such as resolving critical hardware and software problems, installing our ultrasound systems for clients, and helping in securing long-term service agreements from satisfied clients.

Collaborating with your manager and peers, you will manage your time and responsibilities between client field visits and technical work at our Quezon City office. Operating with high autonomy, you will balance extensive provincial field deployments with internal operational leadership at our Quezon City headquarters. You will manage your service schedules responsibly, always making decisions that support the team's collective mission to prevent diagnostic downtime for our healthcare partners. As the business grows, you will mentor junior engineers and engage in projects that elevate the capabilities of the Maintenance and Service team.

Your Core Focus

• Preventative & Corrective Maintenance (PMS & CMS): You will independently diagnose, repair, and service ultrasound platforms and secondary clinical units (ECG, patient monitors, treadmills), resolving complex faults down to the board, component, and transducer levels.
• High-Stakes Technical Deployments & Demos: You will assist in product demonstrations, installations, and event deployments. You will be collaborating closely with commercial teams to guarantee zero technical failures during clinical evaluations.
• Operational Leadership & Systems Elevation: You will proactively identify process bottlenecks, standardize diagnostic standard operating procedures (SOPs), maintain clean service data, and mentor junior technicians into self-sufficient field engineers.

Key Outcomes & Performance Metrics

• 95% Client Equipment Uptime: Keep partner ultrasound fleets fully operational through efficient preventative maintenance schedules, accurate troubleshooting, and precise corrective maintenance executions.
• 70% Active Service Agreement Adoption: Drive long-term client retention by delivering consultative service quality that converts warranty and ad-hoc repair accounts into recurring maintenance contracts.
• 95% Field Protocol Execution Rate: Ensure all standard operating procedures and service records are correctly completed during product demonstrations, system installations, and technical maintenance deployments.
• 90-Day Ramp-Up Execution: Successfully resolve at least 95% of assigned technical service tickets without external escalation, earn a ≥4.5/5.0 average peer feedback rating on field deployments, and lead 1 structured technical training session for the junior engineering team.

Minimum Requirements

To be considered for this role, you must bring the following foundations and make it clear in your application/CV.

• Engineering and BioMed Credentials: You hold a registered PRC License in Electronics Engineering (ECE), Electrical Engineering (EE), or other affiliated Engineering courses. Bonus if you also possess verified Biomedical Engineering credentials (such as TESDA Biomedical Equipment Servicing NC II).
• Ultrasound System Expertise: You use a clear, disciplined problem-solving methodology to identify root causes instead of relying on trial-and-error. You combine this structured process with a thorough technical understanding of ultrasound architecture—including hardware boards, power stages, beamformers, software interactions, and probe acoustics—to resolve complex faults efficiently.
• 5+ Years Clinical Field Servicing: You bring a minimum of 5 years of verified field engineering experience troubleshooting, repairing, and maintaining diagnostic medical equipment, with primary focus on ultrasound systems. (Experience with secondary medical devices such as ECG, stress test treadmills, and patient monitors is a strong advantage).
• Operational Dependability & Proactive Ownership: You are highly proactive and operate with minimal supervision. You take ownership of your success and broader team goals, autonomously planning your travel routes, prioritizing daily tasks, and proactively resolving operational bottlenecks without waiting for directives.
• IT, Networking & DICOM Systems Literacy: You have direct, hands-on experience configuring computer hardware, resolving operating system errors, and establishing hospital network connectivity, including DICOM modality workflows and PACS integration.
• Communication Mastery: You can deliver your thoughts confidently and clearly, and you actively listen when spoken to. You are highly proficient in both verbal and written English and Filipino, capable of effectively communicating with all stakeholders (ex. team members, doctors, administrators, vendors, etc.)
• Mobility & Nationwide Travel Readiness: You hold an active Philippine Driver's License and Philippine Passport. You are comfortable with frequent driving and travel, and you are fully willing and capable of handling provincial deployments lasting 3+ consecutive weeks at a time across Luzon, Visayas, and Mindanao.
• Physical Stamina & Equipment Handling: You are physically capable of lifting, unboxing, assembling, and maneuvering heavy medical hardware and transport cases in diverse clinical environments.
• Rigorous Operational Hygiene & Tech Literacy: You can easily navigate basic office applications (e.g., Google Workspace, communication tools like Viber and WhatsApp, spreadsheets) to manage your daily workflow, log service tickets, generate accurate client quotations, and maintain structured reports.

Skills to Succeed (Growth Trajectory)

Candidates who possess the following traits—or are eager to develop them with our guidance—will thrive in this role:

• Commitment to Continuous Learning: You treat every challenge and mistake as an opportunity to sharpen your skills. You welcome constructive feedback without taking it personally, and you are open to learning from anyone—regardless of their title or years of experience. You naturally seek out new technical knowledge, apply better ways of working to your daily tasks, and share what you discover with the rest of the team.
• Dependable Team Player: You approach teamwork with humility, accountability, and a positive outlook that helps the group work well under pressure. You proactively support your colleagues, follow through on your commitments, and value learning from others. For you, doing a great job means helping the entire team reach its goals together.
• Consultative Communication & Diplomacy: You can translate dense engineering realities into clear, reassuring explanations for doctors and hospital administrators, de-escalating tense technical downtime scenarios with empathy.
• Mentorship & Knowledge Transfer: You actively share technical insights with junior team members, delegating effectively and conducting hands-on coaching without creating operational bottlenecks.
• Root-Cause Tenacity & Resilience: You maintain a positive attitude when things get hard. You do not quit when encountering intermittent or complex machine errors, methodically exhausting every diagnostic path rather than accepting a dead end.
• Commercial Service Acumen: You naturally identify clinical workflow gaps during maintenance visits, helping clients see the operational security provided by recurring service agreements.

Company Expectations & Benefits

Work Expectations

• Field & Office Split: Expect to spend approximately 40% of your time in the field diagnosing equipment, conducting preventative maintenance, and supporting demos, and 60% at our Quezon City head office for complicated technical repairs, team alignment, training, and administrative work.
• Complicated Technical Repairs: You will take primary ownership of advanced repair cases for machines that are pulled out from the client’s facility and brought back to our head office. You will lead long-form diagnostics, carry out board- and component-level repairs, and perform thorough quality testing to ensure the system is completely stable before redeployment.
• Nationwide Deployments: You will occasionally travel to provincial sites across the Philippines to handle installations and service visits. Most trips last several days, with rare major assignments extending up to three weeks. You will coordinate your own travel schedules and routes to ensure timely on-site support.
• Schedule Flexibility & Operational Availability: You are willing to perform scheduled weekend visits or after-hours emergency interventions when mission-critical hospital devices suffer outages (with corresponding overtime pay).
• Data Integrity & Reporting: You must submit complete, accurate service reports, quotation inputs, and ticket updates within established SLAs before closing assigned tasks..
• Client-Facing Professionalism: This is a highly visible technical role. You are expected to exhibit strict professional conduct in timeliness, appearance, and behavior across all mediums—whether during in-person hospital visits or online client messaging.
• Tool & Fleet Stewardship: You will maintain full accountability for assigned diagnostic tools, software dongles, parts inventory, and company vehicles.

Compensation & Benefits Package

• Monthly Salary: PHP 40,000 - PHP 50,000 per month (based on experience, proven ultrasound technical expertise, and diagnostic track record).
• Performance Incentives: Non-commission base structure, with overtime pay fully compensated for approved weekend and emergency after-hours deployments. (Long-term service agreement performance/retention incentives subject to future evaluation).
• Travel Covered: All official fieldwork travel expenses (flights, gas, accommodation, and transportation) outside of Metro Manila are 100% fully shouldered by the company.
• Allowances: You will receive a PHP 540 extra stipend for meal allowance. An allowance is also provided for product demonstrations outside of Metro Manila.
• Medical Benefits: You will be provided with an annual budget for medical reimbursements and have access to free clinical consultations and diagnostic tests/procedures.
• Leave Credits: You will be provided with a minimum of 18 paid leave credits upon regularization.
• Compensation Growth: You will have semi-annual performance reviews with opportunities for salary increases, alongside annual inflationary adjustments.
• Career Development: You will be exposed to coaching opportunities and have the ability to align your daily work with your desired developmental path.

About Nyquist

We exist to ensure that the capability to save and sustain life is always available, because we believe that care should never be limited by the tools at hand. As "Partners for Reliable Healthcare," we bridge the gap by equipping our partners with the "Right Tool" for their specific needs—delivering enduring medical infrastructure and diagnostic solutions backed by best-in-industry support.

Our culture is defined by three core values: Impact through our everyday actions, Empathy as the foundation of our solutions, and Growth in every opportunity.

How to Apply

Does this role sound like your next challenge? Please send your application to gabrielfrancisgo@nyquistms.com including the following:

• Subject Line: Senior Service Engineer (Ultrasound) - [Your Name]
• Updated CV / Resume: Required attached file or link.
• Brief Cover Letter: Optional outline of your relevant background.
• Video Introduction: Optional, but highly recommended. We prioritize screening applicants who provide a short video introduction explaining why they are an ideal candidate for this role.

Pay: Php40,000.00 - Php50,000.00 per month

Benefits:

• Additional leave
• Discounted lunch
• Opportunities for promotion
• Paid toll fees
• Promotion to permanent employee

Application Question(s):

• Do you have valid certifications from ultrasound systems (ex. Philipps, GE, SIEMENS, Mindray, etc.) for trainings conducted?
• Do you have any other notable certifications that may be relevant to this job? Please include alongside your application.

Experience:

• Field service: 5 years (Required)

License/Certification:

• PRC Engineering License (ECE/EE/etc.) (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person