Senior Service Desk Analyst
# Senior Service Desk Analyst **Goaco** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 12 дней назад* · *Источник: Indeed* --- ### About the Role Job Categories: Service Desk Job Type : Full Time | On-Site | Permanent Job Location : Dubai, UAE Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields. Salary Range : 120,000 AED ABOUS US Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UAE & UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach. We’re looking for an experienced Senior Service Desk Analyst to join our growing technical team. This is a hands-on role supporting both internal systems and our managed customers, while helping to drive technical excellence across the Service Desk. THE ROLE As a Senior Service Desk Analyst, you’ll provide 2nd and 3rd line technical support, assist with customer onboarding, and support the delivery of infrastructure and cloud solutions. You’ll be a key escalation point for the Service Desk, helping to resolve complex technical issues while mentoring junior engineers and contributing to the continuous improvement of our services. KEY RESPONSIBILITIES Provide 2nd and 3rd line technical support to internal users and managed customers. Troubleshoot desktop, server, networking and Microsoft 365 issues. Support Microsoft Intune, Entra ID and endpoint management. Build, configure and deploy laptops, desktops and mobile devices. Assist with the technical onboarding of new customers. Configure and support networking equipment, including firewalls, switches, wireless networks and VPNs. Support infrastructure projects, cloud migrations and system upgrades. Maintain secure endpoint configurations and assist with implementing Zero Trust security principles. Produce monthly technical and service reports. Create and maintain technical documentation and knowledge base articles. Act as an escalation point for the wider Service Desk team. Support continuous improvement initiatives across the Service Desk. ESSENTIAL SKILLS & EXPERIENCE Minimum 3 years’ experience in an IT Support, Service Desk or MSP environment. Strong experience supporting Microsoft 365 environments. Microsoft Intune and Entra ID. Windows 10/11 and Windows Server administration. Active Directory and Group Policy. Networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Firewalls and Switching). Excellent troubleshooting and diagnostic skills. Strong communication and customer service skills. Ability to prioritise workloads and manage multiple tasks effectively. DESIRABLE SKILLS Ideally have a valid UAE driver’s licence and access to vehicle for ad-hoc site access. Experience working within a Managed Service Provider (MSP). Microsoft certifications (MD-102, MS-102, AZ-104 or equivalent). Knowledge of Microsoft Defender and endpoint security. Experience with Datto RMM, HaloPSA or similar service management platforms. PowerShell scripting. Understanding of Cyber Essentials and Zero Trust security principles. BENEFITS Competitive Salary: Base salary commensurate with experience. Career Progression: Clear pathways for career development and progression within the company. Training & Development: Ongoing training and development opportunities to help you grow in your role. Ongoing Microsoft training and certification support. Exposure to modern Microsoft Cloud and Cyber Security technologies. Supportive Culture: Join a collaborative, friendly, and ambitious team that values work-life balance and personal growth. Sponsorship available WORKING PATTERN Monday to Friday Part of on-call rota Occasional travel to customer sites may be required.
Наблюдалась 2026-09-15, впервые 2026-09-03, найдена на 2 площадках, источник — Indeed.