Senior Seller Operations Key Account Management - Operations, Shopee
# Senior Seller Operations Key Account Management - Operations, Shopee **Shopee** · Thành phố Hồ Chí Minh · `On-site` 🕒 **Статус:** *Опубликовано: 12 дней назад* · *Источник: Indeed* --- ### About the Role Department Operations LevelExperienced (Individual Contributor) LocationHo Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Job Description: Act as main contact point between managed sellers and other departments for all operational inquiries Manage and resolve operational questions & issues faced by sellers on a day-to-day basis. Analyze, monitor, and report seller’s performance using operational metrics. Proactively flag out non-performing sellers and put up an improvement plan for them. Visit sellers in their offices/warehouses to understand their process flow. Build strong relationships with sellers to gain in-depth understanding of seller’s insights. Perform other duties as assigned by the line manager. Requirements: Preferred background in business administration/ supply chains/ key account management. Have knowledge/ experience in e-commerce industry is a plus. Good communication, negotiation, and problem-solving skills. Possess a customer-oriented mindset. Good at data analysis skills and Microsoft Excel is a big plus. Able to work under pressure with fast paced environments.
Наблюдалась 2026-09-15, впервые 2026-09-04, источник — Indeed.