Senior Scrum Master

About Goods & Services

Goods & Services is a product design and engineering company.

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size.

Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a Senior Scrum Master responsible for leading through a methodical approach to planning, executing, and controlling projects from start to finish. The Senior Scrum Master demonstrates ownership and guides teams through project execution, and ensures consistent practices are followed throughout all phases of the project life cycle and across project functional teams. In the role of a Senior Scrum Master, he/she will collaborate with multiple product owners, organize, and lead complex projects, define project scopes, schedules, and deliverables, and prepare regular reports and metrics for the project. Provides coaching and leadership on Agile principles to the team.

What you’ll do:

• Facilitates Scrum ceremonies end to end, including Sprint Planning, Daily Stand-ups, Reviews, Retrospectives, and Release Planning Workshops
• Builds high-performing teams by coaching self-management and Agile values and principles, resolving conflict, and identifying growth opportunities
• Creates and maintains the project plan, risk mitigation plan, and communication plan, and determines the resources required
• Works with other Scrum Masters to drive consistent and effective Scrum implementation across the organization
• Empathetic but firm with stakeholders, and persistent in following up on outstanding action items
• Strong influence and negotiation skills, with the ability to align multiple Product Owners and stakeholders

What you’ll need:

• Bachelor’s degree in Computer Science, an IT-related discipline, or equivalent experience
• 8+ years of relevant experience in IT project management, Scrum Master, or Agile delivery roles
• Experience working with cross-functional teams, remote teams, and external contractors across multiple concurrent projects
• Understanding of patient data privacy requirements and their impact on systems and processes
• Proficiency with Jira, Confluence, and SharePoint, including organizing Jira for program visibility and reporting
• Working knowledge of Polarion or an equivalent requirements and traceability tool, plus Smartsheet
• Working knowledge of Design History File content and verification and validation artifacts, beyond general awareness of Design Controls
• Working knowledge of the regulatory standards and guidances that govern medical device software and quality systems
• Working knowledge of medical device risk management artifacts, including Design Failure Mode and Effects Analysis, System Hazard Analysis, and Risk Management Control, with the ability to recognize when they impact a release
• Working knowledge of Design Verification activities and the evidence needed to support release readiness
• Experience defining and reporting on Key Performance Indicators used for release and delivery
• Experience running Risks, Assumptions, Issues, and Dependencies tracking as a program discipline, not just contributing to it
• Experience participating in internal audits, external audits, and corrective and preventive action activities
• Experience on a mobile (iOS or Android) or cloud platform product team in a regulated environment
• Experience partnering with a Release Manager on documentation readiness tied to team deliverables
• Expert in Definition of Done and Definition of Ready at the team level, including facilitating their creation, refinement, and enforcement

Nice to have:

• Scrum Master certification (Certified Scrum Master, Professional Scrum Master, or Scaled Agile Framework Scrum Master)