Senior Salesforce Developer

Senior Salesforce Developer Digipal, Serbia

A software delivery agency specialising in building high-performing product design and software development teams for clients across Europe and North America.

Responsibilities:

Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flow;

Configure and optimise Service Cloud functionalities, including Case Management, Service Console, queues, Omni-Channel routing, and service automation;

Design and improve service workflows, including case assignment, escalation, and resolution;

Develop and maintain integrations between Salesforce and external systems using REST/SOAP APIs and other integration patterns;

Collaborate with enterprise IT teams on middleware-based integrations, including Informatica and SAP;

Troubleshoot technical issues, support deployments, and ensure solution quality, security, and data consistency;

Work with Customer Service, Operations, and IT stakeholders to translate business requirements into scalable technical solutions.

Requirements:

5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud implementations;

Strong proficiency in Apex, SOQL, Lightning Web Components (LWC), and Salesforce Flow;

Working knowledge of Service Cloud features, particularly case management, Service Console, and service automation;

Experience developing and supporting integrations between Salesforce and external systems;

Understanding of Salesforce security, sharing models, APIs, and integration best practices;

Strong analytical, problem-solving, and communication skills, with the ability to work independently;

Ability to work core hours aligned with U.S. Eastern Time.

Working conditions:

100% remote position;

Attractive compensation package;

Opportunities for professional growth and development;

Collaborate with top minds from around the globe;

Build world-class digital products for European and US markets;

Long-term B2B Contract.

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What You'll Do

• Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flow;
• Configure and optimise Service Cloud functionalities, including Case Management, Service Console, queues, Omni-Channel routing, and service automation;
• Design and improve service workflows, including case assignment, escalation, and resolution;
• Develop and maintain integrations between Salesforce and external systems using REST/SOAP APIs and other integration patterns;
• Collaborate with enterprise IT teams on middleware-based integrations, including Informatica and SAP;
• Troubleshoot technical issues, support deployments, and ensure solution quality, security, and data consistency;
• Work with Customer Service, Operations, and IT stakeholders to translate business requirements into scalable technical solutions.
• Requirements:

Basic Qualifications

• 5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud implementations;
• Strong proficiency in Apex, SOQL, Lightning Web Components (LWC), and Salesforce Flow;
• Working knowledge of Service Cloud features, particularly case management, Service Console, and service automation;
• Experience developing and supporting integrations between Salesforce and external systems;
• Understanding of Salesforce security, sharing models, APIs, and integration best practices;
• Strong analytical, problem-solving, and communication skills, with the ability to work independently;
• Ability to work core hours aligned with U.S. Eastern Time.
• Working conditions: