Senior Sales Executive - Key Account Manager - Payments

Key Account Manager – Payments

OxyX | SME Growth · Accounting Practice Partnerships · Payments & Business Technology Position: Key Account Manager – Payments

Business: OxyX - Kanzpay www.KanzPay.com www.OxyTech.ae

Reports to: Sales / Business Head Location: UAE – field and office-based

Role purpose

The Key Account Manager – Payments will drive the adoption and growth of OxyX among UAE small and medium-sized businesses (SMEs). The role combines two complementary routes to market: building productive referral relationships with accounting firms and acquiring, onboarding and managing SMEs directly.

The successful candidate will help business owners understand how OxyX can improve collections, payment journeys, customer engagement and day-to-day business decisions. The role is focused on consultative selling, trusted relationships, activation and sustained usage—not simply signing up accounts.

Key responsibilities

1. Accounting firm partnership development

• Identify, map and approach accounting, bookkeeping and tax advisory practices serving UAE SMEs. Build relationships with practice owners, partners, directors and client-facing teams; explain the OxyX partner proposition clearly. Position accounting firms as trusted referral partners who can introduce OxyX to suitable SME clients while retaining their own client relationships. Arrange partner meetings, briefings, demonstrations and follow-ups; maintain a structured pipeline of prospective and active firms. Equip partners with approved presentations, product information, referral processes and client onboarding support. Identify client needs with partner firms and coordinate introductions with the SME's consent. Maintain partner engagement, track referred opportunities and support partner activation and retention.

1. Direct SME acquisition and sales

• Identify and approach SMEs across relevant sectors, including retail, trading, professional services, hospitality and other suitable business categories. Understand each prospect's business model, current ERP/accounting setup, payment and collection processes, operational pain points and growth priorities. Conduct needs-based discussions and demonstrate relevant OxyX capabilities rather than delivering generic product presentations. Explain how OxyX works as an intelligence and action layer alongside the SME's existing systems, subject to connector availability, permissions and supported data. Develop proposals, manage objections, follow up opportunities and progress prospects through evaluation, decision and onboarding. Build relationships with business owners, finance managers, operations managers and other decision-makers.

1. SME onboarding, activation and account management

• Coordinate onboarding with the SME, accounting firm and internal implementation/support teams. Ensure the SME understands agreed use cases, onboarding requirements, connector prerequisites and each party's responsibilities. Support initial setup, user orientation and first-use milestones; escalate technical or integration issues promptly. Monitor engagement, identify underused capabilities and recommend relevant steps to improve adoption and business value. Maintain regular account reviews, resolve relationship issues and identify opportunities for expansion, renewal and referral. Capture customer feedback and share product, integration and service improvement suggestions internally.

1. Product and market understanding

• Develop working knowledge of OxyX's SME cockpit, business controls, AI-assisted insights, collections and payment-related workflows, rewards, expense-related capabilities and e-invoicing integrations where available. Understand the distinction between OxyX technology/workflows and services delivered by banks, payment service providers, acquirers and accredited e-invoicing service providers. Keep up to date with SME operating challenges, accounting practice needs, market developments and competitor propositions. Translate customer feedback and market observations into clear inputs for product, marketing, operations and management.

Performance expectations

Performance will be assessed on the quality and consistency of partner development, SME acquisition, successful onboarding, active usage, customer retention and value created for SMEs and accounting partners.

• Qualified accounting firms engaged and converted into active referral partners. Qualified SME opportunities generated through partner referrals and direct acquisition. SMEs successfully onboarded and activated, with agreed first-use milestones achieved. Ongoing product adoption, account engagement, retention and expansion. Quality of customer relationships, partner feedback and resolution of escalations. Accurate CRM records, pipeline forecasts, meeting notes and sales reporting.

Skills, experience and attributes

• Experience in B2B sales, key account management, merchant services, payments, fintech, banking, SaaS or SME business solutions. Ability to sell through relationship-based channels, referral partners, professional firms or business ecosystems. Confidence engaging business owners, accounting practice partners, finance leaders and operational decision-makers. Strong consultative selling, presentation, negotiation, follow-up and account-management skills. Ability to understand business workflows and explain technology in clear, practical, non-technical language. Comfortable conducting field visits, meetings, product demonstrations and structured follow-ups. Organised, self-driven and capable of managing a pipeline and multiple partner/customer relationships. Good written and spoken English; additional languages commonly used in the UAE SME market are an advantage. Working knowledge of UAE SME business practices and the payments/accounting ecosystem is preferred.

Working relationships

The role will work closely with the Sales / Business Head, accounting practice partners, SME owners and finance teams, product and implementation teams, customer support, and relevant external payment or technology partners.

Professional conduct and role boundaries

• Represent OxyX accurately and use only current, approved product descriptions, pricing, proposals and marketing materials. Do not promise product features, integrations, settlement timelines, rewards, savings or business outcomes that have not been confirmed. Do not present OxyX as a bank, payment service provider, acquirer or accredited e-invoicing service provider. Regulated payment and e-invoicing services are provided by relevant authorised partners. Follow company policies for customer consent, data confidentiality, information security, onboarding and record keeping. Do not collect, store or share customer credentials, banking passwords, OTPs or sensitive payment credentials. Escalate complaints, suspected fraud, data incidents, compliance concerns and requests outside approved authority promptly.

What success looks like

A successful Key Account Manager builds a dependable network of accounting practice referral partners while independently developing SME relationships. SMEs understand the practical value of OxyX, complete onboarding, use the capabilities relevant to their business and continue to engage. Accounting firms see OxyX as a way to strengthen their client service and create additional value—not as a threat to their role. This role is a senior role qualifying for the ESOPS as well. You may choose to apply at: reach@OxyTech.ae

Pay: AED3,900.00 - AED17,000.00 per month

Application Question(s):

• Have you sold credit cards, POS machines, ERP systems, Accounting systems, other Payment instruments.

Education:

• Master's (Preferred)

Experience:

• ERP systems: 3 years (Preferred)
• POS: 3 years (Preferred)
• Key Account Management: 3 years (Required)

Language:

• Arabic (Preferred)
• Malayalam (Preferred)
• English (Required)

Location:

• Abu Dhabi (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road