Senior Sales Coordinator

Position Summary

The Senior Sales Coordinator is responsible for overseeing the end-to-end processing of sales orders and ensuring seamless coordination between the Sales Team, Warehouse Operations, Department Heads, and Top Management. The role is accountable for monitoring daily warehouse operations, ensuring all sales orders are processed and delivered within the approved sales lead time, preventing order breaches, and promptly escalating operational concerns that may affect order fulfillment and customer satisfaction.

Key Duties and Responsibilities

Sales Order Management

• Monitor and oversee the processing of all sales orders from booking to fulfillment.
• Ensure that all sales orders are accurately entered, reviewed, and processed in a timely manner.
• Track order status daily and proactively address issues that may cause delays.
• Ensure that all sales orders are delivered within the approved Sales Lead Time (SLT).
• Identify and escalate any potential order breaches before they occur.

Warehouse Operations Coordination

• Coordinate daily operations between Pasig 1 and Pasig 2 warehouses to ensure smooth order fulfillment.
• Monitor inventory availability and communicate stock-related concerns to appropriate departments.
• Work closely with warehouse personnel to prioritize urgent and critical deliveries.
• Ensure efficient coordination of picking, packing, dispatching, and delivery activities.

Management Reporting

• Provide daily operational updates and reports to Sales Department Head and Top Management.
• Highlight sales order status, pending transactions, service level performance, and operational challenges.
• Escalate critical concerns that may impact customer service, delivery timelines, or sales targets.
• Prepare performance reports, dashboards, and KPI summaries as required by management.

Process Compliance and Improvement

• Ensure adherence to company policies, sales order procedures, and warehouse operational standards.
• Monitor compliance with established Sales Lead Time commitments.
• Recommend process improvements to enhance order fulfillment efficiency and customer satisfaction.
• Assist in developing and implementing operational controls to minimize errors and delays.

Cross-Functional Coordination

• Serve as the primary point of coordination among Sales, Warehouse, Logistics and Management Teams.
• Facilitate timely communication regarding order requirements, delivery schedules, and operational issues.
• Support resolution of customer and operational concerns related to order fulfillment.

Issue Escalation and Resolution

• Investigate and report operational issues impacting order processing and deliveries.
• Coordinate corrective actions with concerned departments.
• Ensure timely resolution of escalated concerns and provide updates to management.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Logistics, or related field.
• At least 5 years of experience in Sales Coordination, Warehouse Operations, Logistics, or Supply Chain Management.
• Strong knowledge of sales order processing and inventory management.
• Excellent coordination, communication, and reporting skills.
• Proficient in Microsoft Excel, ERP systems, and reporting tools.
• Strong analytical, problem-solving, and organizational skills.
• Ability to work under pressure and manage multiple priorities.

Application Question(s):

• Are you amenable to work from Monday to Saturday?

Work Location: In person