Senior Retail Sales Associate & Assistant Store Supervisor (Vape & E-Cigarettes)

About the Role:

We are seeking a results-driven, highly experienced Senior Retail Sales Associate & Assistant Store Supervisor to drive revenue, lead day-to-day store operations, and elevate customer experience across our retail locations in Dubai and Abu Dhabi.

The ideal candidate is a top-tier retail salesperson with proven supervisory capabilities. You must possess deep technical knowledge of vaping products (pod systems, sub-ohm mods, e-liquids, and coils) and have a strong track record of consistently exceeding sales targets through cross-selling and upselling.

Key Responsibilities:

• Sales Generation & Target Achievement: Actively drive daily, weekly, and monthly store revenue targets. Proactively engage customers, recommend personalized product setups, and execute upselling and cross-selling strategies.
• Store Supervision & Operations: Oversee daily floor operations, maintain store visual merchandising standards, monitor opening/closing procedures, and step in as acting store manager when needed.
• Team Leadership & Floor Coaching: Ability to Supervise, mentor, and assist junior sales associates. Coach team members on sales pitch refinement, objection handling, and product recommendation tactics.
• Technical Product Expertise: Provide expert advice to customers on device troubleshooting, battery safety, coil resistance (Ohm ratings), and e-liquid formulations (VG/PG ratios & nicotine salts vs. freebase).
• Inventory & POS Management: Manage daily stock counts, track fast-moving SKUs, process POS checkout transactions, control shrinkage, and report low stock to inventory managers.
• Regulatory Compliance: Strictly enforce UAE age verification procedures (18+) and ensure compliance with local ESMA/MOHAP regulations for vaping products.

Qualifications & Requirements:

• Experience: Minimum 2–3 years of hands-on retail sales experience in a high-volume retail environment (vape shop experience strongly preferred).
• Supervisory Background: At least 1 year of supervisory experience (Keyholder, Lead Sales Associate, or Shift Supervisor) in retail.
• Vape Industry Knowledge: Expert familiarity with pod systems, rebuildable (RDA/RTA), nicotine salt/freebase e-liquids, coil compatibility, and battery safety.
• Sales Track Record: Proven history of consistently meeting or exceeding personal retail KPIs (Average Ticket Value, Conversion Rate).
• Languages: Fluent in English (Arabic proficiency is a strong advantage).
• Software & POS: Experienced with POS systems, Excel, and basic inventory tracking tools.

Pay: AED3,000.00 - AED4,000.00 per month

Application Question(s):

• A regular customer comes in every week to buy a single disposable vape. You have a monthly sales target to hit and 3 minutes before the store gets busy. Walk me through the exact conversation you use to convert this single disposable buyer into purchasing a premium refillable device setup, a pack of coils, and 2 bottles of e-liquid today.
• It is 8:00 PM on a Friday peak shift. The store is packed with 6 customers, 2 junior staff are on duty, a line is forming at the POS, and a supplier driver just arrived at the back with a high-value delivery that requires stock verification. As Assistant Store Supervisor, how do you prioritize and direct the team over the next 15 minutes?
• It is the 20th of the month. Your Branch is currently 25% behind its monthly sales target, As Assistant Store Supervisor, what concrete 10-day action plan do you implement to rally the team and bridge the sales gap before month-end?

Work Location: In person