Senior Retail Manager/Retail Manager (Hong Kong & Macau)
# Senior Retail Manager/Retail Manager (Hong Kong & Macau) **Ralph Lauren** · Hong Kong · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. We are looking for bright, energetic and highly motivated individuals to join and grow with the company. Job Purpose The role is responsible to drive the luxury brand and business in HK & Macau. He/she represents the face of the brand, ensures that the highest standards of service excellence are followed and that all business objectives are exceeded. He/she must manage the Ralph Lauren Store Managers in HK & Macau to ensure consistent performance and brand positioning. He/she should create a selling culture that sets the highest standards of customer service in the market. Key Responsibilities SUSTAINABLE PROFITABLE GROWTH Directly responsible for sales and profit performance of our lux stores across HK & Macau. Monitor and drive sales and KPI growth daily Conduct touchbase meetings with Store Managers on a weekly basis Partner closely with the Country Merchant to identify items of profit potential or liability and manage product flow in and out of stores Share best practices with Operations Manager to identify potential improvements in store operations to maximize the department's performance Foster strong and cooperative relationship with business partners e.g. management team of department stores and landlords Support Senior Director, Retail in his/her strategies/initiatives as well as the company’s goals Create calendar of store visit schedule for review with Senior Director, Retail Management Leverage best practices across all lux stores to drive sales and KPI performance BRAND ELEVATION Continuously model, train, coach and foster an environment where service excellence values are a top priority Ensure consistent presentation standards are met, through partnership with CS, CP, VM teams in planning and execution of store changeovers and season launches. Actively monitor store led CIEM/CRM initiatives Identify brand elevation opportunities through local marketing and PR Exhibit pride through positive demeanor, body language and personal presentation Partner with PR/Marketing to create a calendar of events TALENT OPTIMIZATION Assist in the recruitment, selection, training of staff for new store openings as well as existing stores. Review OTH with P&D on a monthly basis Foster an environment where service excellence values are a top priority through partnership with Training and P&D department Provide tools to Store Managers for continuous training. (ex. Interviewing skills) Leverage the store visit checklist, ensure the huddle forms are being used and monitor 5 C’s usage in the stores Take a proactive approach to self-development and actively give/receive feedback through one-on-ones and coaching Requirements Bachelor’s degree or above Minimum 8-10 years of retail multi-store management experience, with at least 5 year within a high-volume luxury retail environment Strong business acumen Developed communication and inter-personal skills Proven sales management experience Good customer-oriented sense Fluent English, Mandarin and Cantonese Basic knowledge of computer software (MS Word, MS Excel, MS PowerPoint, MS Outlook) Full-time
Наблюдалась 2026-09-17, впервые 2026-09-14, источник — Indeed.