Senior Retail Manager - Premium RTW Brand (HKMO)

A simple, precise and true recruitment service is all we care about.

We aims at providing simple and clean recruitment service in Hong Kong. Our experience and network would enable us to deliver end-to-end services. We are specialized in the Sales and Marketing sector: particularly in Retail and Brands, as well as Media, Digital and Advertising.

Offering clients the best candidate possible is our only mission and we are here to redefine the role of a recruitment agency. We not only grasp but also create every possible opportunity to maximize your recruitment chances and offer you down-to-earth and hassle-free recruitment services.

Key Responsibilities:

Sales & Performance Management

Monitor and analyze daily retail performance across all boutiques, including sales, UPT, ATV, Conversion Rate, and ASP (Average Selling Price).

Provide weekly performance reports and insights to the Asia CEO and department heads.

Lead monthly retail meetings with store managers to review results, set targets, and identify growth opportunities.

Implement effective sales strategies and action plans to drive store performance and achieve key KPIs.

Client Relationship & CRM Development

Oversee CRM performance by analyzing VIC retention, new client acquisition, and spending behavior trends.

Develop localized action plans to enhance client engagement, loyalty, and repeat purchase rates.

Partner closely with marketing and CRM teams to tailor client outreach, exclusive events, and personalized experiences.

Strategically grow the local client database and re-engage dormant clients to boost overall sales contribution.

Team Leadership & Development

Lead, motivate, and develop retail teams to ensure exceptional customer service and operational efficiency.

Conduct regular store visits (including 1–2 visits per month to Macau) to provide coaching, guidance, and hands-on leadership.

Organize and facilitate team-building activities, fostering a positive, high-performance culture across all locations.

Assess staff development needs; plan and implement training programs to enhance team skills and product knowledge.

Recognize top performers, address underperformance, and ensure consistent alignment with brand values and goals.

Operational Excellence

Ensure all operational processes and visual merchandising standards are executed in line with regional and global guidelines.

Partner with internal departments (Merchandising, Marketing, HR, Training, Finance, etc.) to streamline operational workflows and execute brand strategies effectively.

Monitor inventory levels and support merchandising plans to align product availability with business demand.

Reporting & Strategic Input

Serve as a trusted business partner to the Asia CEO, providing market insights, competitive analysis, and recommendations for retail improvements.

Contribute to annual budgeting, manpower planning, and retail strategy development.

Track market trends and competitor activity to identify new growth opportunities in Hong Kong and Macau.

Requirements:

Minimum 8 years of retail management experience, preferably in the luxury or premium fashion industry.

Proven leadership skills with hands-on experience managing multi-store operations across regions.

Strong analytical mindset with the ability to interpret sales data and translate insights into actionable plans.

Excellent interpersonal and communication skills with the ability to engage and inspire teams at all levels.

CRM knowledge and experience managing VIC programs are highly preferred.

Fluent in English and Cantonese; Mandarin proficiency is a plus.

Willing to travel occasionally to Macau and other assigned regions.

Full-time