Senior Program Manager, NA Capacity Planning

NA Capacity Planning is looking for a highly proficient and motivated Senior Program Manager to be part of the Business Requirements Specification (BRS) team driving 200+ inputs collection across 30+ BRSs while working across 8+ cross-functional teams, program manage the team's Kingpin goal management process, and the Capacity team's operational plans (OP1/OP2) document development process.

The Senior Program Manager will play a pivotal role in establishing list and driving strategic reviews such as OP1, OP2, Quarterly and Monthly Business Reviews with senior leaders. The Senior Program Manager will establish the right framework for program management, to identify the critical path, drive accountability and identify bottlenecks. In this role, they will also work with business stakeholders and internal team members to ensure timelines are met, risks to delivery identified, and resolved.

In this role, the Senior Program Manager will be detail-oriented, strive for excellence, and will leverage core program management and business analytics skills alongside experience in communication to drive high impact programs for the business.

A successful candidate for this possesses good business judgment, a high degree of customer-obsession, has a track record of delivering results, is strong on collaboration, and is data driven.

Key job responsibilities

• Create transparency and accountability in various phases of building launch and retrofit design as well as partner management
• Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers
• Participate/collaborate in strategic planning meetings, surfacing and mitigating risks, driving strategic planning documentation, and identifying opportunity to create efficiencies
• Set and embody the strong team culture and standards consistent with Amazon’s leadership principles
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams