Senior Product Operations Manager
# Senior Product Operations Manager **Gurucul** · El Segundo, CA · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role About Gurucul Security teams need to spot developing threats while there’s still time to act. Gurucul connects behavior, identity, and access across people, systems, and AI agents. We helped pioneer user and entity behavior analytics (UEBA) and were named a Leader in the 2025 Gartner® Magic Quadrant™ for SIEM. Role Summary You’ll have a direct hand in how Gurucul builds and delivers its products. Across our portfolio, you’ll keep teams aligned, customer commitments visible, and decisions moving. Working with leadership and colleagues in India and the U.S., you’ll help teams deliver with fewer surprises and give customers answers they can rely on. This India-based individual contributor role reports to our VP of Product Management. You’ll connect Product, Engineering, and customer-facing teams, building the processes that help them follow through. Key Responsibilities: Product planning and leadership reviews - Own the quarterly planning calendar, roadmap review process, and regular product leadership reviews. Prepare inputs on customer needs, business objectives, dependencies, capacity, and delivery risks. Record decisions and ensure that owners and follow-up actions are clear. - Maintain a reliable view of roadmaps, release plans, and customer commitments across products. Work with PMs and Engineering to keep scope, owners, target dates, dependencies, and delivery confidence current. Identify conflicting commitments and bring unresolved tradeoffs to the right decision makers. Customer insights and product performance - Collect and analyze feedback from customers, Support, Sales, and Customer Success. Consolidate recurring requests and connect them to customer segments and business impact. Give PMs useful evidence and communicate decisions back to requesting teams. - Build product performance reporting with PMs and technical teams. Combine usage data, feedback, support trends, and commercial context to identify adoption gaps. Track customer outcomes and recommend where further investigation is needed. Customer escalations and commitments - Own the product escalation process with Support, Customer Success, PMs, and Engineering. Establish impact, severity, accountable owners, next actions, and update schedules. Flag renewal, expansion, and evaluation risks with account teams, and follow issues through resolution and customer confirmation. - Coordinate accurate customer updates on fixes, roadmap requests, and delivery changes. Confirm technical facts with Engineering and commitments with PMs. Work with account or Support owners to explain status, uncertainty, workarounds, and next steps. Keep planned dates distinct from approved commitments. - Review recurring escalations and missed commitments. Work with the responsible teams to identify underlying causes, agree on corrective actions, and check whether those changes reduce repeat issues. Pilot programs and releases - Coordinate design partner programs, betas, and pilots, including participants, access, milestones, feedback, and reviews. Work with PMs on success criteria, capture results, and follow up on decisions before wider release. - Partner with PMs, Engineering, QA, and Product Owners on backlog readiness, sprint reviews, and release planning. Track dependencies and open decisions, and escalate issues that need a scope or priority decision. - Own release readiness coordination across Product, QA, documentation, Support, Customer Success, and Product Marketing. Track approvals, known issues, release notes, training, rollout plans, and customer communications. Confirm that teams are ready to support the release and review adoption afterward Product tools and knowledge - Own planning and reporting workflows, including definitions, templates, dashboards, and records across product and customer systems. Automate routine reporting and follow-up, improve data quality, and remove duplicate work. - Maintain accessible product knowledge, including roadmap FAQs, release status, known limitations, and decision history. Coordinate onboarding and training so field and customer teams can find reliable answers and understand what has changed. - Report product and delivery health to leadership, covering milestone predictability, escalation age, commitment risks, bottlenecks, and adoption. Propose improvements, agree on owners, and measure results. Required Qualifications - 5+ years in product operations, technical program management, product delivery, or a related B2B software role, with hands-on experience working across Product, Engineering, and customer-facing teams. - A record of building or improving planning, release, feedback, or escalation processes across multiple teams. You can show measurable improvements in delivery, decision quality, or customer outcomes. - Strong written and spoken English, with experience writing customer updates and leadership summaries. You can explain technical issues clearly, lead focused meetings, and communicate uncertainty accurately. - Experience coordinating customer escalations and delivery commitments. You can assess business impact, establish owners and next steps, and follow issues through resolution. - Working knowledge of software development, agile delivery, QA, and releases. You can discuss bugs, APIs, integrations, and deployment issues with technical teams and capture their implications. - Hands-on experience with Jira, Confluence, or equivalent planning and documentation tools, plus spreadsheets or reporting tools. You can build reliable dashboards, analyze feedback and usage data, and identify meaningful patterns. - You earn cooperation across teams, challenge unclear commitments, and follow through without formal authority. Experience working directly with U.S. stakeholders and managing effective handoffs across time zones. - Availability for at least two hours of daily overlap with U.S. Pacific business hours, within an agreed work schedule. Preferred Qualifications (Nice-to-Have) - Experience in cybersecurity, security analytics, or enterprise SaaS with complex customer deployments. - Experience establishing product operations at a growing company or running quarterly planning across several product teams. - Experience coordinating design partners, betas, pilots, or feature adoption programs with customer and field teams. - Familiarity with Salesforce or similar customer systems, SQL or BI tools, and workflow automation that improves reporting and follow-up. Compensation & Benefits - In-office in Pune, India, or remote within India. - Working hours: Daily overlap of 8–10 a.m. Pacific Time, equivalent to 8:30–10:30 p.m. IST during U.S. daylight saving time or 9:30–11:30 p.m. IST during standard time, within an agreed work schedule. Location - Hybrid in El Segundo, CA, or remote within the US. To apply Please send resumes to jobs@gurucul.com for consideration.
Наблюдалась 2026-10-16, впервые 2026-10-10, источник — Indeed.