Senior Product Manager – Forex & INR Cards
# Senior Product Manager – Forex & INR Cards **WSFx Global Pay** · Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Job Description: The Senior Product Manager will lead the end-to-end strategy, development, launch, and lifecycle management of the company’s Forex and INR card portfolio. The role will be responsible for building customer-focused, compliant, scalable, and commercially successful card products for corporate, retail, student, and travel segments. Experience: 8 – 12 years Location: Mumbai (HO) Key Responsibilities - Own the product strategy, roadmap, development, launch, and lifecycle management of Forex and INR cards. - Identify new product opportunities through customer research, market analysis, and competitor benchmarking. - Define product requirements and coordinate implementation with technology, operations, compliance, finance, sales, and customer-service teams. - Manage integrations with issuing banks, card networks, processors, payment gateways, and technology partners. - Design and improve customer journeys covering onboarding, KYC, card issuance, loading, payments, refunds, reversals, disputes, and card closure. - Ensure compliance with applicable RBI, FEMA, PPI, KYC/AML, card-network, information-security, and internal risk requirements. - Develop pricing, fee structures, foreign-exchange margins, transaction limits, and commercial propositions. - Drive card acquisition, activation, transaction volumes, revenue, profitability, usage, and customer retention. - Monitor authorisation rates, failed transactions, reversals, settlements, fraud, chargebacks, and customer complaints. - Lead product testing, user-acceptance testing, pilot launches, go-live readiness, and post-launch performance reviews. - Manage product incidents and escalations, including root-cause analysis and timely corrective action. - Prepare product dashboards, business reports, and performance presentations for senior management. - Maintain product documents, SOPs, process notes, customer communications, terms and conditions, and training materials. - Train sales, operations, branches, agents, and customer-service teams on product features and processes. - Manage vendor relationships, contracts, service-level agreements, costs, and delivery performance. - Identify opportunities for automation, digital innovation, and AI-enabled customer experiences. Candidate Profile - Bachelor’s degree in business, finance, technology, or a related discipline; an MBA is preferred. - 8–12 years of experience in cards, payments, banking, fintech, foreign exchange, or prepaid products. - Strong understanding of Forex cards, INR prepaid cards, digital payments, and card-processing systems. - Working knowledge of RBI, FEMA, PPI, KYC/AML, and card-network requirements. - Experience managing technology integrations and working with issuing banks, processors, Visa/Mastercard, and payment partners. - Demonstrated experience in launching and scaling card or payment products. - Strong analytical, commercial, stakeholder-management, and problem-solving capabilities. - Excellent written and verbal communication skills. Key Performance Indicators - Cards issued and activated - Growth in transaction value and volume - Active-card and repeat-usage rates - Revenue and product profitability - Customer acquisition and retention - Transaction success and authorisation rates - Reduction in failed transactions, reversals, complaints, and fraud - On-time delivery of product releases - Regulatory and audit compliance - Partner and vendor SLA performance Preferred Competencies - Product ownership, customer focus, commercial thinking, regulatory awareness, data-driven decision-making, cross-functional leadership, innovation, attention to detail, and execution discipline. If this suits your experience and requirement please apply with updated CV on career@wsfxglobalpay.com
Наблюдалась 2026-09-30, впервые 2026-09-23, источник — Indeed.