Senior Operations Manager
# Senior Operations Manager **One Call Solutions** · Quezon City · `On-site` 🕒 **Статус:** *Опубликовано: 4 дня назад* · *Источник: Indeed* --- ### About the Role URGENT HIRING: SENIOR OPERATIONS MANAGER We are looking for a high-level Senior Operations Manager with strong BPO / Call Center leadership experience and strong Data Analytics experience KEY RESPONSIBILITIES Oversee BPO Operations & Performance Lead BPO Operations & Performance: Ensure quality service, productivity, and operational excellence. Drive Data Analytics & Business: Turn data into actionable insights and opportunities. Manage KPIs, Dashboards & Reporting: Monitor performance and ensure accurate reporting. Optimize Processes & Automation: Improve workflows, efficiency, and data accuracy. Drive Strategy & Business Growth: Support strategic planning, cost efficiency, and growth. Lead & Develop High-Performing Teams: Coach leaders and build strong, results-driven teams. Manage Clients & Cross-Functional Partnerships: Strengthen client relationships and departmental collaboration. JOB SPECIFICATIONS Optimize Processes & Automation Drive Strategy & Business Growth Lead & Develop High-Performing Teams Manage Clients & Cross-Functional Partnerships 3+ Years of Senior Leadership Experience 5–7+ Years BPO Operations Experience Strong Data Analytics & Reporting Background Proficient in Excel & BI Tools Strong KPI, SLA & WFM Knowledge Excellent Leadership & Client Management Skills Relevant Certifications – A Plus Office Locations: Main Office: Eastwood, Quezon City Temporary Reporting Office: Batasan Hills, Quezon City Pay: Php40,000.00 - Php70,000.00 per month Benefits: Company Christmas gift Company events Flexible schedule Health insurance Opportunities for promotion Promotion to permanent employee Ability to commute/relocate: Quezon City: Reliably commute or planning to relocate before starting work (Preferred) Experience: Senior Operations Manager: 5 years (Preferred) Data analytics: 3 years (Preferred) Call center: 2 years (Preferred) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-11, найдена на 2 площадках, источник — Indeed.