Senior Operations Coordinator. Fluent English

Навыки: Английский язык, Управление проектами, Управление людьми, Ведение переговоров, Оптимизация бизнес-процессов, Поддержка клиентов, Обслуживание клиентов. Квалификация: Senior. Специализации: Менеджер проекта.

MotherRetreat is a premium doula agency serving families across South Florida during pregnancy, birth, and the postpartum period. We are looking for a highly organized, detail-oriented, and proactive Business Operations Coordinator who can manage multiple priorities, maintain operational accuracy, and help keep a fast-growing company running smoothly.

We are looking for someone who takes ownership, follows through, and can manage multiple moving parts without constant supervision. Who is focusing on delivering results.

Responsibilities:

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Client communication and follow-up. You must be able to fluently speak with clients and doulas over the phone in English!

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Sending contracts and invoices

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Tracking payments and client documentation

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CRM management and task tracking

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Scheduling and coordinating doulas

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Managing operational deadlines and priorities

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Supporting day-to-day business operations

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Escalating urgent situations when necessary

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Maintaining accurate records and updates across systems and more

What We Are Looking For:

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Exceptional organization and attention to detail

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Independent learning and work according to protocols

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Strong follow-through and accountability

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Ability to manage multiple tasks simultaneously without losing accuracy

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Professional written communication skills

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Ability to prioritize effectively and work independently

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Critical thinking and problem-solving skills

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Proficiency with Google Workspace, Microsoft Office, different AI, and online platforms

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fluent english

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bank account not under sanctions

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Fast execution and strong sense of urgency

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Sales experience is a plus.

Performance Expectations:

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Hot lead response time: under 5–10 minutes

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Contracts sent after client approval: within 1 hour

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No missed critical tasks or deadlines

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Accurate CRM and task management

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Consistent communication and follow-through

What We Offer:

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Fixed compensation: $1500/month plus KPI $500

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Remote position 8am- 5pm eastern time (minor charges could be discussed)

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Opportunity for professional growth and increased responsibility

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Dynamic, fast-paced work environment

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Long-term career development opportunities

Important! Along with your resume, please submit a short cover letter explaining why we should hire you for this position.