Senior Operation Manager (WOMEN ONLY)
# Senior Operation Manager (WOMEN ONLY) **Blaura Wellness and Fitness Center LLC** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Senior Operations Manager overseeing a multidisciplinary lifestyle destination, the profile should emphasize broad operational leadership across fitness, wellness, leisure, spa, F&B, and kids’ activities, with strong commercial and people-management experience. Senior Operations Manager Job Summary The Senior Operations Manager is responsible for the overall operational performance, guest experience, commercial success, and service standards across fitness, wellness, leisure, spa, food & beverage, and kids’ facilities. The role requires a hands-on leader with extensive experience managing diverse operational departments, large multidisciplinary teams, budgets, memberships, revenue targets, and high-volume guest environments.The successful candidate will ensure that all departments operate efficiently, safely, and consistently while delivering an exceptional and integrated guest experience. Key ResponsibilitiesOperations & Leadership - Lead and oversee daily operations across fitness, wellness, spa, leisure, F&B, and kids’ facilities. - Develop and implement operational strategies, SOPs, policies, and service standards. - Ensure all departments meet agreed operational, financial, and guest-experience KPIs. - Manage department heads and supervisors, providing direction, coaching, and performance management. - Ensure effective communication and collaboration between all operational departments. - Identify operational efficiencies and implement continuous-improvement initiatives. - Manage staffing levels, scheduling, productivity, and resource allocation. Guest Experience - Establish and maintain consistently high standards of customer service across the entire facility. - Monitor guest satisfaction, complaints, reviews, and feedback and ensure appropriate service recovery. - Develop initiatives that improve guest retention, engagement, and overall experience. - Ensure the facility provides a seamless experience for individuals, families, members, children, and VIP guests. Fitness, Wellness & Spa - Oversee fitness and wellness operations, including memberships, personal training, classes, studios, wellness programs, and specialist services. - Ensure spa operations meet luxury service, treatment, hygiene, and operational standards. - Monitor therapist, trainer, instructor, and specialist performance. - Support development of new fitness, wellness, spa, and recovery programs. - Ensure appropriate standards for health, safety, hygiene, and professional practice. Leisure & Kids - Oversee leisure facilities and recreational activities. - Ensure kids’ clubs, camps, activities, and family programs operate safely and effectively. - Maintain appropriate safeguarding, supervision, check-in/check-out, and emergency procedures for children. - Develop family-focused activities and experiences that drive engagement and repeat visits. Food & Beverage - Oversee F&B operations in collaboration with the F&B leadership team. - Monitor service standards, food quality, hygiene, staffing, costs, and guest satisfaction. - Support menu development, promotions, events, and cross-selling opportunities. - Monitor F&B revenue, gross margins, labor costs, waste, and operational efficiency. Commercial & Financial Management - Prepare and manage departmental budgets and operational forecasts. - Drive revenue across memberships, fitness services, spa treatments, wellness programs, leisure activities, kids’ programs, F&B, retail, and events. - Monitor KPIs including revenue, membership growth/retention, utilization, average spend, payroll, cost of sales, and profitability. - Identify new revenue opportunities and commercial partnerships. - Work closely with Sales and Marketing to develop campaigns and promotions. Health, Safety & Compliance - Ensure compliance with all applicable health, safety, hygiene, licensing, and regulatory requirements. - Maintain appropriate risk assessments and emergency procedures. - Conduct regular operational inspections and ensure corrective actions are completed. - Ensure high standards of cleanliness, maintenance, equipment safety, and facility presentation. Qualifications - Bachelor's degree in Hospitality Management, Business Administration, Sports/Fitness Management, Leisure Management, or a related discipline. - 8–12+ years of progressive operational management experience, preferably within a luxury lifestyle, hospitality, health club, wellness, leisure, resort, or integrated destination environment. - Minimum 3–5 years in a senior management/operations leadership position. - Demonstrated experience managing multiple departments and large multidisciplinary teams. - Strong commercial and financial management experience, including budgeting, forecasting, P&L, payroll, and revenue generation. - Strong understanding of fitness, wellness, spa, leisure, F&B, and children's programming. - Experience working within a premium or luxury customer-service environment is highly desirable. - Strong knowledge of operational procedures, SOP development, KPI management, and service standards. - Excellent leadership, communication, negotiation, and problem-solving skills. - Strong analytical and decision-making abilities. - Proficiency in Microsoft Office and relevant CRM, POS, membership, booking, or operational management systems. Ideal Experience Profile The ideal candidate would have a career background such as: Fitness Health Club , Wellness Spa ,Leisure family Club ,F&B , Senior Operations Management or experience managing an integrated lifestyle, wellness, leisure, hospitality, or family destination where several of these functions operate under one business. Core Competencies - Strategic & operational leadership - Multi-department management - P&L and commercial management - Guest experience excellence - Fitness & wellness expertise - Spa operations - Leisure & recreation - F&B operations - Kids & family programming - Team development & performance management - Sales & revenue optimization - Health, safety & compliance - SOP & process development - Crisis and problem solving - Stakeholder management - Continuous improvement Pay: From AED10,000.00 per month Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-28, источник — Indeed.