Senior NCR ATM Operation Consultant
# Senior NCR ATM Operation Consultant **BPO PLUS** · Doha · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Manage and oversee NCR ATM operations, including ATM installation, configuration, maintenance, monitoring, and troubleshooting. Provide expert-level support for NCR ATM hardware, software, applications, and related banking interfaces. Coordinate ATM incident management, problem resolution, and service restoration within agreed SLA timelines. Monitor ATM availability, transaction performance, cash status, error logs, and system health. Diagnose and resolve ATM hardware, software, network, dispenser, card reader, PIN pad, and receipt printer issues. Coordinate with banks, vendors, field engineers, network teams, and application support teams for ATM-related incidents. Perform ATM software upgrades, patches, configuration changes, and version migrations while ensuring operational continuity. Support ATM deployment, relocation, decommissioning, and site readiness activities. Analyze ATM transaction logs and system reports to identify recurring failures, operational risks, and performance issues. Ensure ATM security, compliance, access controls, encryption, and operational procedures are maintained according to banking standards. Manage NCR ATM monitoring and management platforms and ensure accurate configuration of ATM devices. Support integration between ATMs, host systems, payment switches, card management systems, and banking applications. Conduct root-cause analysis for recurring ATM failures and implement corrective and preventive actions. Prepare operational reports covering ATM uptime, incidents, transaction failures, availability, SLA performance, and maintenance activities. Maintain accurate ATM inventory, configuration records, technical documentation, and change-management records. Participate in ATM testing, User Acceptance Testing (UAT), production releases, and disaster recovery exercises. Review vendor performance and ensure NCR support services, maintenance activities, and SLA commitments are achieved. Provide technical guidance and mentoring to ATM operations and support teams. Identify opportunities to improve ATM availability, transaction success rates, operational efficiency, and customer experience. Participate in 24/7 on-call support and provide escalation management for critical ATM incidents. Pay: QAR18,400.00 per month Education: Bachelor's (Required) Experience: Banking Industry: 2 years (Required) Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-07, источник — Indeed.