Senior Manager - Technology Project Management
# Senior Manager - Technology Project Management **American Express** · Phoenix, AZ 85054 · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role At American Express, technology is at the heart of how we deliver exceptional experiences for our customers and colleagues. Our technology platforms operate at significant scale and require continued focus on reliability, resilience, security, and engineering excellence. The Site Reliability Engineering (SRE) organization is seeking an experienced Senior Technical Program Manager to lead complex, cross-functional engineering initiatives that strengthen the reliability, resilience, security, and operational maturity of critical technology platforms. In this role, you will partner closely with SRE Directors and engineering teams to identify systemic technology risks, establish priorities, accelerate remediation, strengthen engineering foundations, and drive sustainable solutions across the technology ecosystem. You will also help advance the use of automation and agentic AI to solve complex engineering and operational problems, partnering with engineering teams to move high-value use cases from problem identification and rapid experimentation through production adoption and enterprise scale. This is not a traditional project management role. Success requires strong technical acumen, an engineering mindset, data-driven decision making, and the ability to influence outcomes across organizations without direct authority. The Role As a Senior Technical Program Manager within Site Reliability Engineering, you will lead a portfolio of strategic engineering initiatives spanning reliability, vulnerability remediation, technology risk reduction, engineering foundations, infrastructure modernization, automation, and AI-enabled engineering solutions. You will work across SRE organizations to identify common engineering challenges, concentration of risk, systemic dependencies, and opportunities where shared platform capabilities or automation can solve problems at scale. You will translate complex and sometimes ambiguous technical challenges into clear priorities and executable programs, establish measurable outcomes, remove cross-organizational barriers, and provide engineering and technology leaders with actionable insights into progress, risk, and investment priorities. A critical part of the role is helping evolve the organization from issue-by-issue remediation toward systemic prevention through stronger engineering foundations, platform capabilities, automation, and secure- and reliable-by-default practices. Minimum Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience. 10+ years of experience in technical program management, software engineering, infrastructure engineering, Site Reliability Engineering, or a related technical field, including experience leading complex cross-functional technology initiatives. Demonstrated experience leading large-scale technical programs across multiple engineering teams and organizations, from problem definition and prioritization through execution and measurable outcomes. Strong technical acumen across modern software and infrastructure engineering, including SDLC, CI/CD, cloud technologies, distributed systems, security, observability, and operational reliability. Strong analytical and problem-solving skills with demonstrated ability to use engineering data, risk signals, and metrics to prioritize work and drive decisions. Proven ability to navigate ambiguity, manage cross-team dependencies, remove organizational barriers, and influence outcomes without direct authority. Strong written and verbal communication skills, including the ability to communicate complex technical issues, trade-offs, and recommendations to engineering teams and senior leadership. Preferred Qualifications Experience working with Site Reliability Engineering, Platform Engineering, Infrastructure Engineering, Cloud Engineering, DevOps, Cybersecurity, or other large-scale technology organizations. Experience driving reliability, vulnerability remediation, technology risk reduction, infrastructure modernization, or engineering excellence initiatives at scale. Working knowledge of SRE practices including SLOs/SLIs, error budgets, observability, incident management, resilience engineering, production readiness, and toil reduction. Understanding of vulnerability management, risk-based remediation, cloud-native infrastructure, Infrastructure as Code, DevSecOps, CI/CD, and engineering automation. Experience identifying opportunities to replace recurring engineering or operational activities with automation, self-service, or scalable platform solutions. Familiarity with Generative AI, agentic AI, AI-assisted engineering, and intelligent automation, including experience partnering with AI, FDE, or engineering teams to move solutions from prototype through production adoption and scale. Experience operating within a large-scale, complex, or regulated technology environment. Leadership Characteristics Demonstrates technical credibility and effectively engages with engineers, architects, and senior technology leaders. Creates clarity from ambiguity by translating complex problems into priorities, actionable plans, and measurable outcomes. Thinks systemically, identifying root causes and opportunities to solve recurring problems through engineering, automation, and scalable solutions. Influences without authority, building alignment and accountability across engineering and technology organizations. Applies strong judgment and data-driven decision making to balance technology risk, business impact, engineering capacity, and strategic priorities. Communicates complex technical issues, trade-offs, risks, and recommendations clearly across engineering and senior leadership audiences. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Наблюдалась 2026-09-22, впервые 2026-09-21, источник — Indeed.