Senior Learning Consultant/ Customer Success Manager ( f/m/d)
# Senior Learning Consultant/ Customer Success Manager ( f/m/d) **Bots and People Product GmbH** · Berlin · `Remote` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Arbeitnow (Германия и EU)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Remote]` `[Customer Service]` --- ### About the Role We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity. - Customer Partnership & Success - Operations & Project Management - Learning Consulting & Program Design You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants. Tasks Customer partnership & success - Act as a strategic partner to enterprise clients. - Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales - Run customer onboarding, Impact Reviews and strategic alignment sessions with customers. - Identify learning needs and convert them into program strategies. - Manage expectations, feedback loops, and success metrics. - Maanage risks and spot upsell potentials Operations & project management - Coordinate timelines, resources, trainers, and delivery across all stakeholders. - Ensure programs run smoothly, on time, and within scope. - Track risks, milestones, and operational metrics. - Oversee trainer allocation, onboarding, and performance follow-up. Learning consulting & program design - Lead the architecture of blended learning programs. - Translate client goals into clear pedagogical concepts. - Collaborate with trainers to ensure consistent instructional quality. - Iterate programs based on learner data and evidence. Your impact: - Influence the design quality of enterprise programs measured by NPS - Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption. - Shape and collaborate with the team on how our methodology evolves with customers Requirements Necessary: - 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises. - Familiarity with enterprise client communication and proven ability to listen, persuade, and support - "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together. - Ability to translate business goals into learning interventions - Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members. Nice-to-have: - Experience in designing learning programs, especially blended learning concepts - Excellent training or workshop facilitation skills. - Strong understanding of AI and automation technologies - Knowledge about "Winning by Design" - Data-driven mindset and ability to read and build reports. Benefits 30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose - A highly dynamic startup environment where you can grow and reach the next stage of your career. - The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together! Find more English Speaking Jobs in Germany on Arbeitnow
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Наблюдалась 2026-10-19, впервые 2026-10-19, источник — Arbeitnow (Германия и EU).