Senior IT Manager
# Senior IT Manager **Chesterton International GmbH** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 12 дней назад* · *Источник: Indeed* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Go]` `[Управление командой]` `[Цифровая трансформация]` `[Управление рисками]` `[Управление проектами]` `[Управление стейкхолдерами]` `[Управление подрядчиками]` --- ### About the Role Job Purpose The Senior IT Manager is responsible for the overall management, security, availability and performance of the Company's information technology infrastructure and systems across its operations. The Senior IT Manager provides strategic and operational leadership across IT infrastructure, information security, systems administration, user support, technology vendors, digital platforms and IT projects, ensuring that technology services are secure, reliable, cost-effective and aligned with the Company's business objectives. Key Responsibilities IT Infrastructure, Assets & Business Continuity · Manage and oversee the Company's IT infrastructure, including servers, networks, cloud services, connectivity, storage, end-user devices and related technology environments across multiple locations. · Ensure the availability, reliability, performance and security of critical IT systems, supported by appropriate monitoring, alerting and patching. · Oversee the configuration, maintenance and monitoring of network infrastructure, including switches, routers, wireless networks, VPNs and related connectivity. · Develop, document and maintain backup, disaster recovery and business continuity arrangements for critical IT services, systems and data, working with relevant stakeholders to identify critical business processes. · Regularly test backup and recovery arrangements and ensure that critical systems and data can be restored within agreed requirements. · Plan and coordinate infrastructure upgrades, maintenance and lifecycle replacement of hardware and systems. · Maintain an accurate register of IT hardware, software, licences, subscriptions and warranties, and manage the allocation, transfer and secure disposal of IT assets. Information Security & Cybersecurity · Develop, implement and maintain the Company's information security framework, policies, standards and controls. · Protect Company systems, networks, devices and information from unauthorised access, cyber threats, malware, data loss and other security risks. · Implement and maintain appropriate security solutions, including firewalls, endpoint protection, intrusion detection/prevention and network security. · Manage user accounts, access rights and authentication based on business requirements and the principle of least privilege, including periodic access reviews. · Ensure appropriate security controls are applied to new systems and projects, remote access, mobile devices, cloud services and digital platforms. · Promote employee awareness of cybersecurity, information security, phishing, password security and acceptable technology use. · Coordinate security assessments, vulnerability management and remediation, and recommend measures to address emerging cyber threats. · Monitor security events and maintain incident response procedures, ensuring incidents are investigated, documented and escalated appropriately. · Ensure compliance with applicable data protection, privacy and cybersecurity requirements, including the appropriate storage, transmission and retention of confidential information. IT Service Delivery & User Support · Lead and oversee the Company's IT support function, ensuring that employees receive timely and effective technical support. · Establish processes for logging, prioritising, tracking and resolving IT support requests, and monitor service levels against agreed performance metrics. · Provide escalation support for complex technical issues where required. · Coordinate employee onboarding and offboarding from an IT perspective, including account creation, equipment allocation before joining and the timely removal or transfer of access on leaving. · Maintain appropriate documentation and user guides for commonly used IT systems and applications. · Provide or coordinate training and guidance for employees on the effective and secure use of Company technology and systems. · Investigate recurring user issues and incidents and implement corrective and preventive measures to improve service delivery. Business Systems, Cloud & Digital Platforms · Manage the Company's Microsoft 365, Exchange Online and cloud environments, including users, licences, groups, security settings, performance and availability. · Review software licensing and utilisation to ensure compliance with contractual requirements and identify opportunities for consolidation and cost efficiency. · Oversee the Company's core business applications, CRM and technology platforms. · Work with relevant business functions to understand system requirements and identify opportunities for improvement. · Manage integrations between business systems, CRM and the website to improve data flow, efficiency and data integrity. · Coordinate with internal stakeholders and external technology, website, CRM and hosting providers to troubleshoot system and integration issues. · Maintain appropriate system documentation, configuration records and technical information. · Support the Company's website, digital platforms and marketing technology, working closely with Marketing and Communications on CRM, marketing automation and digital campaigns. · Identify opportunities to use technology to improve lead management, reporting and customer engagement. IT Strategy, Planning & Digital Transformation · Develop and implement an IT strategy aligned with the Company's business objectives and operational requirements. · Develop technology roadmaps covering infrastructure, systems, cybersecurity, cloud services, applications and digital capabilities. · Lead technology transformation and improvement initiatives across the organisation. · Evaluate new and emerging technologies, assessing their business value, security, functionality, cost and implementation requirements. · Identify opportunities to automate manual processes and improve efficiency, collaboration and productivity through technology. · Provide management with regular updates and recommendations on technology performance, investments, risks, projects and priorities. · Ensure that technology initiatives are appropriately prioritised based on business requirements, risk, cost and expected value. IT Projects & Change Management · Develop project plans, timelines, budgets and implementation requirements. · Coordinate with internal stakeholders, vendors and external consultants throughout project delivery. · Ensure that projects are delivered within agreed scope, budget and timelines. · Manage testing, implementation risks, dependencies and technical issues before new systems or major changes go live. · Ensure appropriate user communication, training and documentation for new systems and technology changes. · Conduct post-implementation reviews and identify opportunities for further improvement. · Ensure that system changes are properly documented and approved. IT Budget, Procurement & Vendor Management · Develop and manage the annual IT budget in consultation with management. · Monitor IT expenditure against approved budgets and provide appropriate reporting. · Optimise expenditure on hardware, software, licences, cloud services, connectivity and support agreements without compromising security, service quality or business requirements. · Support procurement of IT equipment, software and technology services, ensuring purchases provide appropriate value and meet the Company's requirements. · Manage relationships with IT service providers, software vendors, telecommunications providers, hosting providers and other technology partners. · Monitor vendor performance against agreed service levels and contractual obligations, and address service deficiencies or recurring issues. · Coordinate vendor onboarding, contract renewals and service reviews, including service agreements, warranties and maintenance contracts. · Negotiate, where appropriate, pricing, service levels and contractual terms in coordination with the relevant internal stakeholders. · Ensure that critical vendors have appropriate escalation and support arrangements. · Maintain an up-to-date record of IT vendors, contracts, renewal dates and key contacts. IT Governance, Policies & Risk · Develop, review and maintain IT policies, procedures and standards covering information security, acceptable use, access control, password management, remote access, device usage and data protection. · Ensure IT procedures are aligned with Company requirements and applicable regulatory obligations. · Establish appropriate approval and control processes for system access, technology purchases and major system changes. · Ensure that IT records and documentation are maintained accurately and securely, and support internal and external audits with the required evidence and information. · Monitor compliance with relevant IT policies and escalate material issues where required. · Identify and assess technology, cybersecurity, infrastructure and operational risks, maintaining a risk register and ensuring mitigation actions are monitored. Leadership & Team Management · Lead, manage and develop the IT team and support resources, where applicable. · Set clear objectives, priorities and service expectations for IT personnel, monitoring performance and providing regular feedback and coaching. · Allocate IT resources effectively based on business priorities and operational requirements. · Promote a proactive, service-oriented, collaborative and security-conscious IT culture. · Identify training and development requirements within the IT function and support the recruitment and selection of IT personnel. · Ensure appropriate coverage and escalation arrangements are in place for critical IT services. Qualifications · Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering or a related discipline. · Professional certifications in areas such as Microsoft, cloud technologies, networking, cybersecurity, information security or IT service management are highly desirable. · Relevant project management or IT governance qualifications would be an advantage. Experience and Skills · Minimum 10 years of progressive experience in Information Technology, including significant experience in a senior IT management or leadership role. · Strong experience managing IT infrastructure, networks, VPNs, cloud services, Microsoft 365, Exchange Online, endpoint devices, backup and disaster recovery solutions across multiple locations. · Proven experience in information security and cybersecurity, including firewalls, endpoint protection, access controls, vulnerability management, security monitoring and incident response. · Experience managing IT service delivery, user support, system access, employee onboarding and offboarding, and IT asset management. · Experience managing business applications, CRM platforms, system integrations and digital technology solutions; experience supporting websites and marketing technology would be advantageous. · Demonstrated experience in developing and implementing IT strategies, policies, procedures, security controls and technology roadmaps aligned with business requirements. · Proven experience managing IT projects from planning and requirements gathering through implementation, testing and post-implementation support. · Experience managing IT budgets, software licensing, technology procurement and cost optimisation. · Strong experience managing relationships with IT vendors, service providers, software providers and external technology partners, including contract and service-level management. · Experience in business continuity, disaster recovery, data protection and technology risk management. · Experience identifying opportunities for automation, digital transformation and process improvement and translating them into practical technology solutions. · Experience managing and developing IT teams, coordinating internal resources and working with external technical specialists. · Experience working across diverse or multi-site business environments is highly desirable. Exposure to Real Estate, Manufacturing, Hospitality, Oil & Gas, Logistics or other operationally complex industries would be advantageous. · Strong analytical, troubleshooting and problem-solving skills, with the ability to diagnose technical issues and develop practical solutions. · Strong project management, organisational and prioritisation skills, with the ability to manage multiple IT initiatives and operational priorities simultaneously. · Strong stakeholder management and communication skills, with the ability to explain technical matters clearly to senior management and non-technical users. · Commercially aware, with the ability to assess technology solutions based on business value, risk, security, functionality and cost. · Proactive and solutions-oriented approach, with a strong focus on service delivery, system reliability, security and continuous improvement. · High level of integrity, accountability and attention to detail when handling sensitive Company information, systems and data. Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-02, источник — Indeed.