Senior IT Engineer
# Senior IT Engineer **Mace IT Services** · Auckland City, Auckland · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role The role at a glance We're looking for a Senior IT Engineer (L3) who resolves the escalations nobody else can, yet happily rolls up their sleeves for everyday L1 and L2 work when the team needs it. Role Senior IT Engineer (L3) – IT Division Team: A small, tight-knit team of 4–5 engineers Reports to: Team Lead Work arrangement: Full-time, permanent and onsite preferred. We'll consider hybrid or remote for the right person. Contractors : Have specific skills and available on contract? We'd love to hear from you too. About Mace IT Services. We're a New Zealand managed services provider looking after small and medium businesses. Our clients trust us to keep their people productive, their data safe and their technology working, so they can focus on running their business. Why this role matters. In a team our size, every person makes a real difference. You'll be the go-to person for tricky problems, lead new client onboardings, join sales conversations to shape solutions, and find smarter ways of doing things. When the team needs direction, you'll step up and lead. What you'll do Be the last line of escalation, and still happy to help anywhere - Resolve escalated and complex issues across our clients' environments, owning them through to a permanent fix. - Jump in on L1 and L2 tasks whenever the team is stretched. In a small team, no job is too small. - Manage your own client accounts with confidence: regular check-ins, technology reviews and clear, jargon-free updates. Lead new client onboarding - Plan and run new client onboarding projects end to end: discovery, migration plan, cutover and handover. - Design every onboarding for minimal or zero downtime, with clear communication, rollback steps and post-go-live checks. - Turn each onboarding into a repeatable playbook the whole team can follow. Shape solutions with our sales team - Join presales meetings to listen, ask the right questions and understand what the client really needs. - Design solutions clients can easily say yes to, using our existing stack first or building something bespoke when needed. - Contribute to proposals, quotes and solution designs, and review vendor options. Find better ways of working - Challenge "we've always done it this way" and bring fresh ideas for how we deliver. - Automate repetitive tasks with PowerShell scripts and other tools so the team can focus on higher-value work. - Own two to three skill domains: learn them deeply, document them, share them and keep them current. Lead the team when called upon - Mentor junior engineers and run team knowledge sessions. - Step up to lead projects, the dispatch board or the team when needed. Technical skills You'll need strong hands-on skills across most of these areas, with expert depth in several. Essential means we expect it on day one; Good to have means it will help you stand out. - PowerShell and automation: Demonstrable PowerShell scripting to automate mundane tasks across Windows, M365 and Azure; RMM scripting: Essential - Microsoft 365, Admin and licensing, Exchange, SharePoint (setup and migration), Teams, AvePoint backup: Essential – expert - M365 security stack, Business Premium, Intune, Autopilot, Conditional Access, Defender for Business, MDM policies: Essential – expert - Identity and Active Directory, AD, Azure AD / Entra ID, hybrid configuration: Essential – expert - Azure cloud, Azure Virtual Desktop, Azure backups, cost reviews, cloud migration: Essential - Migrations and onboarding, Tenant, mailbox, file and device migrations planned for minimal downtime: Essential – expert - Endpoint security and firewall, Antivirus/EDR, firewall configuration and review, Defender policies, security audits: Essential - Email and web security, Proofpoint administration, SPF, DKIM and DMARC, email delivery troubleshooting, web filtering: Essential - Networking and internet, Routers, UniFi wireless and switching, VLANs, routing, gateways, VPNs, internet ordering and migration: Essential - DNS and domains, Registration and transfers, zone management, troubleshooting: Essential - Windows Server, Server administration, file and print, group policy: Essential - Backup and recovery, Veeam with cloud backup, M365 backup, restore testing: Essential - RMM and PSA, Syncro/Ninja RMM and ConnectWise PSA (or similar): alerts, policies, ticketing, time and billing: Essential - Desktop support, Workstation and hardware setup, data migration, printers and scanners, remote support: Essential - VoIP, VoIP Hero, 3CX administration: Good to have - Web hosting, WordPress and Cloudways, SSL certificates: Good to have - Google Workspace, Admin Console, Gmail, Drive, Meet; advising on Google vs Microsoft: Good to have - Linux, Server administration and troubleshooting: Good to have - Coding and databases, A scripting or programming language (e.g. Python), SQL and database basics: Good to have - GitHub, Managing repositories, version control for scripts and documentation: Good to have AI in your daily work, and for our clients You already use AI every day to work smarter, and you're keen to learn how to build AI solutions our clients will value. Proven experience is a big plus; real curiosity and drive to learn are essential. - Use AI tools daily to troubleshoot faster, write scripts, draft documentation and automate repetitive tasks. - Build AI-assisted workflows for our service desk, such as alert triage, ticket classification and automated remediation. - Learn to design and deliver AI solutions for clients, from Microsoft Copilot and Google Gemini rollouts to custom AI agents and automations. - Help clients adopt AI safely: data governance, permissions hygiene, acceptable use policies and user training. - Evaluate new AI tools with a sharp eye on security, privacy and data sovereignty for NZ businesses. - Share what you learn with the team and help shape client AI proposals with our sales team. How you work You listen first. You take time to understand the client's business, not just their ticket. You explain technical options in plain language so clients can make confident decisions. You think outside the box. You don't get stuck in old processes. You question how things are done, try new approaches and bring ideas that make life easier for clients and the team. You're curious. You love learning new things, keep across vendor updates and emerging technology, and put your hand up to try something new. You follow good practice. You understand ITIL and MSP best practice, including incident, problem and change management, SLAs and knowledge management, and you apply it sensibly in a small team. You're a team player who can lead. This matters most to us. You share your knowledge freely, and you share the joys and the tough days with the team. You back up your teammates, celebrate their wins and own your mistakes. When the team needs someone to lead, you step up with confidence. What you'll bring - 7+ years in IT support and infrastructure, including at least 3 years at senior or escalation level in an MSP or IT services provider. - A track record of leading client onboarding or migration projects with minimal downtime. - Examples of PowerShell scripts or automations you've built (we'd love to see them). - Experience joining presales conversations and turning client needs into practical solutions. - Microsoft certifications such as MS-102, MD-102 or AZ-104, and ITIL 4 Foundation, are a strong plus. - Excellent written and spoken English, and tidy documentation habits. - A full NZ driver licence and the right to work in New Zealand. What we offer - A senior role where your ideas shape how a growing MSP works and adopts AI. - Domain Champion status, leadership opportunities and a voice in technical and client decisions. - Sales commission on solutions you design or recommend that win new business. - Paid training and certification time, including AI learning. - A small, supportive team that genuinely looks out for each other. - Flexibility: full-time permanent is ideal, and we'll consider hybrid, remote or contract arrangements for the right skills. How to apply Send us your CV and a short note (Preferred Video profile link) about a problem you solved in a way nobody expected. If you're applying on a contract basis, tell us your specialist skills and availability. Benefits: - Employee mentoring program Application Question(s): - Do you have legal right to work in New Zealand - Your expected annual salary in NZD Experience: - MSP: 7 years (Required) Location: - Auckland City, Auckland (Preferred) Work Location: In person
Наблюдалась 2026-10-07, впервые 2026-10-06, источник — Indeed.