Senior IT Business Analyst

Top 3 reasons to join us

• 13th Salary; Performance bonus
• Premium health care for you and your family
• Opportunity to be on site in the USA

Job description

JOB PURPOSE

Be the business analyst for two US product teams: a reporting product for component manufacturing customers and a design software product for residential customers. Turn business requests and planned features into clear, prioritized work that is ready for development , so that the development teams deliver the right work in the right order.

RESPONSIBILITIES

Requirements management and business analysis

• Own the intake and backlog of business requests and planned features: log, clarify, group similar items and keep the status current.
• Analyze the business need, rules, data and workflow behind each request, break features down and find dependencies.
• Write clear user stories with acceptance criteria and mock-ups, and get stakeholder agreement before development starts.

Stakeholder collaboration and business value

• Lead regular priority reviews with business stakeholders and agree the next work to deliver based on business value.
• Give regular status updates and set clear expectations on timing.
• Use data and feedback to support priorities and to track delivery progress.
• Balance priorities across the two product teams.

Solution validation and delivery support

• Walk the development team through requirements, answer their questions and control changes to agreed requirements.
• Validate delivered work against acceptance criteria with QA engineers and stakeholders, and turn feedback into follow-up work.
• Keep requirements, release notes and process documentation current.

AI-enabled delivery and process improvement

• Use approved AI tools to analyze inputs and to draft and check requirements. Check and correct AI output, and follow company data policies.
• Improve the intake process, templates and definition of ready.

Perform other tasks as assigned by Line Manager.

Your skills and experience

• Bachelor's degree in Information Systems, Computer Science, Business Administration or a related field.
• 5+ years of experience as a Business Analyst, IT Business Analyst or Product Owner on software, reporting or data products, including work for two or more teams at the same time.
• 2+ years of working directly with senior business stakeholders in the US or other international markets.
• Proven skills in requirements management and business analysis: elicitation, process modeling, rapid prototyping, user stories and acceptance criteria generation
• Good understanding of reports and data. Basic SQL or experience with BI and reporting tools is a plus.
• Strong stakeholder management and facilitation, including agreeing priorities between competing requests.
• Practical use of AI tools in business analysis work.
• Exceptional communication skills in English, both written and verbal (TOEIC 800 or equivalent).
• Experience working with distributed teams across time zones, and willing to join some meetings in the during evening time.
• Domain knowledge of the building, construction, or manufacturing industry is a plus.
• Familiarity with JIRA and Confluence is a plus
• Business analysis or product certification (for example, IIBA ECBA or CCBA, or PSPO I) is a plus.

Why you'll love working here

• Attractive salary with 100% SHUI applied salary during probation
• 13th month salary, Performance Bonus, Salary review annually
• Opportunity to be on site in the USA
• Chance to collaborate and work with our global stakeholders
• We provide employee training & development to enhance skills set and competencies
• Premium health care program for you + one of your beloved ones, Annual medical check-up
• 14 vacation days and Christmas Day (25/12) per year
• Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children ‘s Day…)
• Social Activities, Sports Clubs, Team-building events, Year-End party are carried out on a regular basis
• Young, friendly, quality and result oriented working environment under team-work spirit
• Compliance fully to Vietnam Labor Code