Senior Hostess - Kuwait

We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.

Key Responsibilities

- Greet, acknowledge, seat and farewell guests professionally. - Recognize VIP and regular guests and coordinate personalized service. - Manage reservations, special requests, guest profiles and reservation notes. - Manage seating plans, waitlists, queues and table availability. - Coordinate table allocation with Floor Manager and service team. - Handle guest inquiries, complaints and service recovery. - Maintain guest interaction and complaint records. - Guide and coach junior hostesses and FOH staff. - Allocate host-desk duties and monitor performance. - Coordinate guest information with managers and service staff. - Maintain host desk, entrance and guest areas. - Handle telephone calls and reservation inquiries. - Support promotions, guest loyalty and revenue objectives. - Prepare reports on guest feedback, VIP activity and service trends. - Complete shift handovers and ensure the host area is ready for the next shift

Experience & Qualification

- Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role. - Senior/supervisory experience preferred. - Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred. - Experience with reservations, waitlists, VIP guests, complaints and service recovery. - Sales, loyalty activities or special-event experience is an advantage.

Benefits:

Salary : 500 - 600 KD

Accommodation & Transportation Provided

- Minimum height: 165 cm - Fit appearance and professional grooming. - Fluent Arabic & English; additional languages advantageous. - Confident, presentable and warm personality. - Excellent guest-relations and interpersonal skills. - Strong organization and reservation-management skills. - Good complaint handling and problem-solving ability. - Leadership skills to guide junior staff. - Comfortable with reservation systems, tablets, QR feedback tools and MS Office.