Senior Hostess and Hostess (Fine Dining Experience)

Position: Head Host / Head Hostess Reports To: Restaurant Supervisor / Restaurant Manager

Job Summary

The Head Host/Hostess is responsible for leading the host team, ensuring exceptional guest arrival and departure experiences, managing reservations and seating strategies, and maintaining smooth guest flow throughout the restaurant. This role serves as the primary point of contact for guests at the reception area while supporting operational efficiency and upholding Momofuku's service standards.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a positive first impression and memorable dining experience.
• Lead, supervise, and support the host team during service periods.
• Oversee reservations, waitlists, seating plans, and table allocations to maximize restaurant capacity and guest satisfaction.
• Coordinate closely with restaurant management, captains, and service teams to ensure efficient table turnover and guest flow.
• Monitor reception operations and maintain an organized, professional, and guest-focused entrance area.
• Handle guest inquiries, special requests, and reservation-related matters in a timely and professional manner.
• Address guest concerns or complaints effectively and escalate issues to management when necessary.
• Train, coach, and mentor Hosts/Hostesses on service standards, guest engagement, and operational procedures.
• Ensure reservation systems, guest databases, and communication logs are accurately maintained.
• Assist management with forecasting covers, managing peak service periods, and implementing seating strategies.
• Support daily opening and closing procedures related to the reception and reservation functions.
• Ensure compliance with company policies, service standards, grooming guidelines, and health and safety requirements.

Qualifications

• High school diploma or equivalent; hospitality-related education is an advantage.
• Minimum 2–3 years of experience in hospitality, restaurant operations, or guest relations, including supervisory experience.
• Strong understanding of reservation management and restaurant seating operations.
• Experience using reservation platforms and POS systems is preferred.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Exceptional guest service and problem-solving skills.
• Professional appearance and positive attitude.
• Strong organizational, planning, and multitasking capabilities.
• Ability to make decisions and remain composed under pressure.
• High attention to detail and operational awareness.
• Ability to work effectively in a fast-paced environment while maintaining service excellence.

Work Location: In person