Senior Guest Service Host

Position Summary: This position is responsible for delivering world-class service to our guests at Dolphin Cay. Area of responsibilities include, but are not limited to guest check-in (admissions and walk-up sales), administration of guest reservations, tours, beach and facility maintenance and services, swimming gear distribution, guest exit surveys, orientation check-in and the specific assignment of dolphin pods

Main Duties and Responsibilities:

• Greet guests and provide tours.
• Check-in and assign guests to dolphin pods.
• Provide world class service on the beach.
• Provide world class services at the Atlantis Adventures Desk
• Distribution and collection of swim gear to guests.
• Conduct Guest Exit Surveys.
• Issue Waiver release forms.
• Look up orders and fulfill them.
• Independently make decisions on rescheduling.
• Assist with Photo Prepaid Sales.
• Assist with Group check-in and special functions.
• Check In guests at Dolphin Cay Entry and Theaters.
• Guest Orientation pre-interaction briefing – Animalive.
• Signs in/out log sheet for inventory.
• Collects CC/Cash payments.
• Sorts and balances daily work.
• Completes cash control documentation.
• Photocopy ID's for Discounts.
• Assist with Cruise line concierge.
• Check photo ID for every cruise guest.
• Wristband all guest for appropriate program.
• Issue locker keys / advise guest of return key policy.
• Explain program offering to guests.
• Secure float/cash deposit at the general cashier’s office Assist where needed and provide support for other areas.
• Must demonstrate mature, responsible behavior and be able to take clear directions when working in and around a water environment with marine animals present. Safety is the utmost concern and complacency is not accepted.
• Cleaning and maintenance of beaches and facilities as needed.
• The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.

Required Qualifications:

• High School degree required.
• Previous experience high-quality guest service-oriented organization.

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Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred.

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The ability to anticipate and deliver superior guest service.

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Ability to work outdoors.

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Must be able to stand for long time periods and be able to work in inclement weather conditions.

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Ability to be flexible with work schedule including weekends and holidays.

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The ability to troubleshoot and resolve problems quickly.

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Demonstrates the ability to communicate in a clear and professional manner.

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Excellent interpersonal, teamwork and planning skills.

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Proficient in the use of computer software and systems.

Why Join Atlantis?

At Atlantis, you will be part of a team dedicated to creating extraordinary guest experiences. This role provides the opportunity to engage with VIP guests from around the world while working in a dynamic, luxury hospitality environment committed to service excellence.

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