Senior Front Office Executive

Senior Front Office Executive

Location: Dubai, UAE Availability: Immediate Joiner only!

We are looking for an experienced, highly professional Senior Front Office Executive to join our hotel team immediately. The ideal candidate should have strong front office operations experience, excellent guest-handling skills, and the ability to supervise daily reception activities while ensuring the highest standards of guest satisfaction.

The Senior Front Office Executive will be responsible for managing front desk operations, handling guest inquiries, coordinating with other departments, and ensuring smooth check-in and check-out procedures.

Key Responsibilities

• Welcome and greet guests professionally, ensuring a warm and positive first impression.
• Supervise and coordinate daily front desk operations to ensure smooth and efficient service.
• Handle guest check-in, check-out, room assignments, extensions, and billing procedures.
• Manage guest inquiries, complaints, and special requests professionally and efficiently.
• Handle incoming calls, emails, reservations, and provide accurate information regarding room availability, rates, offers, and hotel facilities.
• Coordinate closely with the Sales, Reservations, Housekeeping, Accounts, and Maintenance departments to ensure guest requirements are fulfilled.
• Monitor room availability, reservations, occupancy, and room status in the hotel Property Management System (PMS).
• Ensure all reservation details, guest information, and payment records are accurately updated in the system.
• Maintain and update room rates and availability across online travel agencies (OTAs) and booking platforms.
• Promote room upgrades, special offers, and additional hotel services to maximize room revenue.
• Monitor guest accounts, advance payments, security deposits, and outstanding balances.
• Ensure proper handling of cash, credit card transactions, and other payment methods.
• Assist the Front Office Manager in staff coordination, shift handovers, and daily operational reporting.
• Train and guide junior front office team members and ensure compliance with hotel standards.
• Maintain a clean, organized, and professional reception area.
• Prepare daily reports and ensure accurate documentation and filing.
• Handle other front office responsibilities assigned by management.

Requirements

• Minimum 4 years of experience in hotel front office operations, preferably in a hotel or hotel apartment in the UAE.
• Previous experience as a Senior Receptionist, Front Office Executive, or similar position.
• Good knowledge of hotel PMS software and online booking platforms (OTAs).
• Strong understanding of hotel reservations, room inventory, check-in/check-out procedures, and guest billing.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Strong leadership, problem-solving, and decision-making abilities.
• Ability to handle guest complaints and challenging situations professionally.
• Well-organized, responsible, and capable of managing multiple tasks.
• Professional appearance and positive customer service attitude.
• Bachelor's degree or Diploma in Hospitality Management or a related field is preferred.

Additional Information

• Joining: Immediate joiners only.
• Candidates currently available in the UAE are encouraged to apply.
• Candidates should be able to work in shifts, including weekends and public holidays.

Job Type: Full-time

Pay: From AED2,300.00 per month

Application Question(s):

• How quickly will you be able to join?
• Are you currently in a Job?

Education:

• Bachelor's (Preferred)

Experience:

• Hotel Front desk/Hotel Reception: 4 years (Required)

Language:

• English (Required)

Work Location: In person