Senior Front Office Associate
# Senior Front Office Associate **TechTime Trade Corp.** · Kawit 4104 04A · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Senior Front Office Associate Location: Kawit, Cavite Job Summary We are looking for a dedicated, customer-focused, and highly organized Senior Front Office Associate to support and oversee day-to-day front office operations. As one of the first points of contact for our guests, you will be responsible for delivering warm, professional, and efficient service while ensuring a smooth and positive guest experience. The ideal candidate is professional, proactive, detail-oriented, and dependable , with strong communication skills and the ability to handle guest concerns and administrative responsibilities effectively in a fast-paced environment. Key Responsibilities As the Senior Front Office Associate (SFOA), also referred to as the Operations Lead , you will serve as a critical mid-management position responsible for the day-to-day operations and overall service delivery of the property . Reporting directly within the hotel's management structure, the SFOA serves as the primary supervisor of both the Front Office and Housekeeping Departments , ensuring that all teams operate efficiently, consistently, and in accordance with established hotel standards and procedures. 1. Daily Hotel Operations & Shift Oversight Oversee the daily operations of both the Front Office and Housekeeping Departments , ensuring that all activities are carried out smoothly and in accordance with established Standard Operating Procedures (SOPs). Monitor departmental performance, staff productivity, guest service, room readiness, and other operational requirements throughout each shift. Oversee proper shift turnovers and ensure that all required duties, including AM/PM checklists, settlements, endorsements, and other operational procedures, are completed accurately. Create and implement the Front Office and Housekeeping staff shift schedules , subject to review and approval by the appropriate higher authority. Monitor room status and coordinate closely between Front Office and Housekeeping to ensure timely room preparation, availability, and assignment. Serve as the primary on-duty coordinator during operational emergencies , including power interruptions, safety incidents, guest emergencies, and other unforeseen situations. Identify operational issues proactively and take appropriate corrective action within the scope of authority. 2. Team Supervision, Training & Intern Protection Provide direct supervision, guidance, and direction to Front Office staff, Housekeeping staff, and hotel interns . Ensure that employees and interns understand and consistently follow hotel policies, SOPs, service standards, and workplace expectations. Monitor staff performance, attendance, work quality, professionalism, and compliance with established procedures. Support the training, coaching, and evaluation of Front Office and Housekeeping personnel and interns. Ensure that interns are provided with appropriate guidance and a professional learning environment consistent with their assigned training objectives. Serve as the primary authority for matters involving intern discipline and concerns . Any issue, complaint, or disciplinary concern involving an intern must be properly referred to and handled through the Senior FO/Operations Lead to ensure that hotel rules are followed and that interns are protected from unauthorized intimidation, verbal abuse, or inappropriate disciplinary action. Foster a respectful, professional, collaborative, and service-oriented workplace environment. 3. Staff Discipline & Conflict Resolution Address staff performance, attendance, conduct, and operational concerns in a timely and professional manner. Mediate and resolve workplace conflicts among Front Office, Housekeeping, and other hotel personnel when necessary. Implement and oversee appropriate staff disciplinary procedures in accordance with hotel policies and management directives. Issue or recommend written warnings and other corrective measures when warranted, subject to applicable hotel policies and approval requirements. Escalate serious or unresolved personnel matters to the external consultant or hotel ownership/management as appropriate. 4. Guest Service & Operational Concern Management Ensure that Front Office and Housekeeping teams consistently deliver professional, courteous, and efficient guest service. Monitor guest concerns, complaints, special requests, and service issues and ensure that these are addressed promptly. Take the lead in handling escalated guest concerns and service recovery , ensuring that appropriate solutions are provided while protecting the hotel's service standards and interests. Coordinate with relevant departments to resolve room-related concerns, housekeeping issues, maintenance concerns, and other guest requests. Monitor recurring operational or guest-service issues and recommend appropriate corrective actions to prevent recurrence. 5. Standards, Compliance & Continuous Improvement Ensure consistent implementation of hotel SOPs and operational standards across both the Front Office and Housekeeping Departments . Conduct regular monitoring of departmental practices to identify gaps, inefficiencies, and areas for improvement. Reinforce proper procedures for guest handling, room readiness, housekeeping standards, front desk operations, cash handling, documentation, and shift endorsements. Recommend operational improvements to the external consultant or hotel ownership/management based on observed issues and recurring concerns. Promote accountability, teamwork, efficiency, and consistent service quality across both departments. Qualifications Bachelor's degree in Hotel and Restaurant Management, Tourism, Hospitality Management , or a related field is an advantage. At least three (3) years of experience in the hotel industry , preferably in a Front Office Associate or similar position. Proficient in basic computer applications and familiar with hotel property management systems. Excellent communication, customer service, and interpersonal skills. Able to work efficiently in a fast-paced environment with minimal supervision. Willing to work on shifting schedules, weekends, and holidays . Quick learner with strong organizational, multitasking, and problem-solving abilities. Flexible, reliable, and service-oriented. Maintains a professional appearance and positive attitude. Willing to be assigned in Kawit, Cavite. Benefits: Company Christmas gift Company events Free parking On-site parking Opportunities for promotion Pay raise Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-09, источник — Indeed.