Senior EXECUTIVE SUPPORT Lead

Key ResponsibilitiesDeliver White-Glove Executive Support

· Provide responsive, discreet, and personalized technology support to executives, Vice Presidents, senior leaders, Board members, executive assistants, and other critical stakeholders.

· Build trusted relationships by understanding technology preferences, recurring requirements, travel needs, and business priorities.

· Demonstrate strong personal presentation, professionalism, discretion, and composure in every interaction.

· Communicate technical information clearly and concisely in business-friendly language.

· Maintain end-to-end ownership of executive issues, coordinating with Service Desk, Infrastructure, Network, Security, Identity, Endpoint, application teams, and external vendors.

· Provide timely status updates without requiring executives or their assistants to repeatedly request information.

· Protect confidentiality and exercise sound judgment when handling sensitive devices, communications, meetings, and business activities.

Provide Advanced Digital Workplace Support

· Diagnose and resolve complex Level 1 & 2 hardware, software, connectivity, identity, printing, mobile device, and collaboration issues.

· Support Microsoft 365 services, including Microsoft Teams, Outlook, OneDrive, SharePoint, and related workplace technologies.

· Support Windows and macOS endpoints, mobile devices, peripherals, docking stations, printers, and other workplace technology.

· Provision, configure, replace, refresh, and recover endpoints using approved enterprise processes and Microsoft Intune where applicable.

· Use ServiceNow to document incidents and requests, maintain accurate case information, coordinate escalations, and confirm resolution.

· Identify recurring problems and partner with engineering and service owners to address root causes.

Ensure Executive Meeting and Event Readiness

· Provide proactive support for executive meetings, leadership sessions, Board activities, earnings calls, town halls, and other high-profile corporate events.

· Validate conference-room technology before critical meetings, including Microsoft Teams, displays, cameras, microphones, connectivity, presentation devices, and audiovisual components.

· Coordinate with executive assistants, meeting organizers, Facilities, Security, Communications, AV providers, and support teams to anticipate requirements and reduce risk.

· Remain available during critical meetings and events when required, providing immediate and unobtrusive assistance.

· Document issues, lessons learned, and improvement actions following significant events.

Maintain Headquarters Technology Readiness

· Maintain a visible, approachable, and professional onsite IT presence throughout the headquarters.

· Conduct preventive checks of critical rooms and technology rather than relying only on reported incidents.

· Coordinate incidents, service requests, equipment deployment, onboarding, offboarding, device replacement, and refresh activities.

· Ensure loaner devices, critical peripherals, adapters, presentation equipment, and frequently required accessories are available and ready.

· Coordinate with remote support teams and enterprise technology owners to support onsite and traveling executives.

· Provide reasonable flexibility for planned executive events and urgent business-critical situations.

Manage Technology Assets and Vendors

· Support lifecycle management for laptops, mobile devices, peripherals, AV equipment, printers, and other workplace assets.

· Maintain accurate inventory and asset information in accordance with enterprise policy and CMDB requirements.

· Coordinate repairs, replacements, warranties, shipping, receiving, and secure equipment returns.

· Work with authorized vendors and service providers to resolve issues and meet headquarters support expectations.

· Support procurement activities, purchase orders, invoices, hardware requests, and vendor coordination when required.

· Assist with asset validation, audits, compliance reviews, and secure handling of equipment for active and departing associates.

Drive Service Quality and Continuous Improvement

· Follow ITIL-aligned incident, request, problem, change, asset, and knowledge-management practices.

· Document troubleshooting steps, executive-support procedures, room configurations, escalation paths, and known solutions.

· Develop clear user guidance and provide individual coaching on digital workplace technologies.

· Identify service gaps, recurring failures, and opportunities to improve the headquarters technology experience.

· Use incident trends, stakeholder feedback, and operational observations to recommend practical improvements.

· Contribute to standardized Site Support services while recognizing the elevated requirements of a corporate headquarters.

· Partner across the technology organization to strengthen service consistency, accountability, and confidence in Site Support.

Essential Requirements

· Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related discipline, or equivalent relevant professional experience.

· At least five years of experience in onsite IT support, digital workplace services, desktop engineering, or IT service management.

Pay: $5,000.00 per month

Work Location: In person