SENIOR EXECUTIVE, DIGITAL HOSPITAL-1

GENERAL DESCRIPTION :

Responsible for the technical execution and site-level coordination of Digital Hospital initiatives across KPJ hospitals. The role focuses on the functional deployment and operational integration of smart ward technologies, patient monitoring systems, and digital nursing workflows. Working independently, the position ensures the successful installation, testing, and troubleshooting of smart hospital solutions such as automated vital sign monitoring, AI-powered safety tools, and bedside terminals. The Senior Executive acts as the primary technical facilitator between clinical teams and vendors to ensure digital tools are effectively adopted at the hospital level.

JOB DESCRIPTION

• Digital Hospital Technical Support – Facilitate the technical rollout and operationalization of Digital Hospital initiatives across assigned KPJ sites.
• Project Execution – Execute and coordinate specific workstreams within Digital Hospital implementation projects across multiple hospital sites.
• Implementation Planning Execution – Execute tasks within implementation plans for digital hospital technologies, ensuring site-level milestones are met.
• Smart Ward Technology Deployment – Lead the hands-on implementation of smart ward technologies, including automated vital sign monitoring, bedside terminals, and electronic paper systems.
• Hospital Systems Integration Facilitation – Support the seamless integration between digital hospital technologies and existing systems such as HIS and nurse call platforms.
• Site Rollout Coordination – Coordinate the physical deployment and technical setup of digital hospital technologies across multiple KPJ hospitals.
• Requirements Gathering – Engage directly with hospital clinical and operational teams to gather detailed technical requirements and ensure workflow alignment.
• Vendor & Technical Liaison – Coordinate directly with technology vendors and internal IT teams to manage deployment schedules and technical troubleshooting.
• Site Implementation & Go-Live Technical Support – Execute system configurations, perform User Acceptance Testing (UAT), and provide immediate go-live stabilization support.
• Data Feed Enablement – Assist in the technical enablement of data feeds and dashboards to support hospital command centre capabilities.
• Technology Testing & Evaluation – Perform functional assessments and testing of emerging digital hospital technologies.
• Milestone Tracking & Reporting – Monitor and report on technical progress, specific project milestones, and localized risks to management.
• Issue Resolution – Identify technical risks and execute localized mitigation actions to keep deployments on track.
• Process Documentation – Maintain site-specific technical documentation and update implementation standards as required.
• Technical Stakeholder Engagement – Serve as the technical point of contact for clinical teams, IT teams, and vendors at the project level.
• Performance Monitoring – Conduct regular monitoring of system performance and provide data-driven suggestions for optimization.
• Ad-hoc Responsibilities – Support the team, additional digital hospital initiatives, pilot projects, and other tasks as assigned by management.

JOB REQUIREMENT

Education:

Degree in Information Technology, Biomedical Engineering, Computer Science, Health Informatics or a related field.

Knowledge and Experiences:

• Minimum 3 years of experience in healthcare technology implementation or system integration.
• Practical experience with hospital operational systems or smart hospital technologies.
• Proven ability to coordinate technical deployments across multiple operational sites.
• Exposure to vendor coordination and technical troubleshooting within a healthcare setting.
• Ability to translate technical solutions into practical, operational steps for clinical staff.
• Exposure to vendor management and healthcare technology procurement processes.
• Experience working with cross‑functional stakeholders including clinical, operations and IT teams.

Skills & Competencies:

Special skills required

• Strong analytical and problem-solving skills.
• Understanding of healthcare operations and clinical workflows.
• Ability to coordinate multi-site technology deployments.
• Strong project coordination and stakeholder management skills.
• Proficiency in Microsoft Office.

Personal attributes

• Operationally Oriented – Able to work closely with hospital operations and clinical teams.
• Collaborative – Comfortable working across multidisciplinary teams.
• Adaptable & Mobile – Willing to travel to hospital locations for implementation and support.
• Solution-Oriented – Proactive in resolving operational and technical issues.