Senior ERP/CRM Product Manager

Job Title: Senior ERP/CRM Product Manager Location: Doha, Qatar Employment Type: Full-Time Experience Required: 7–10+ Years

Job Summary

We are looking for a highly experienced Senior ERP/CRM Product Manager to take complete ownership of our company's ERP/CRM product. The candidate will lead product strategy, manage the product roadmap, coordinate with the development team, and drive continuous product improvement based on business requirements and customer feedback.

The ideal candidate should have strong experience in software product management, ERP/CRM business processes, product development, and leading cross-functional teams.

Key Responsibilities

• Take overall ownership of the company's ERP/CRM product strategy, roadmap, and lifecycle.
• Define product vision, business objectives, priorities, and long-term development plans.
• Identify customer needs, business opportunities, and market trends to improve product capabilities.
• Translate complex business requirements into detailed functional specifications and product features.
• Lead and coordinate with software developers, UI/UX designers, QA testers, and technical teams.
• Manage product backlogs, sprint planning, release schedules, and feature prioritization.
• Oversee new feature development, system enhancements, bug resolution, testing, and deployment.
• Ensure product quality, usability, performance, scalability, and reliability.
• Work closely with sales, business development, and customer support teams to align product capabilities with customer expectations.
• Lead product demonstrations, customer discussions, onboarding, and feedback sessions when required.
• Establish product performance indicators and monitor adoption, customer satisfaction, and product effectiveness.
• Identify opportunities for automation, workflow optimization, and new product capabilities.
• Prepare product documentation, functional workflows, release notes, and product presentations.
• Manage customer escalations related to product functionality and coordinate appropriate resolutions.
• Provide regular updates to senior management on product progress, risks, priorities, and future development plans.
• Ensure the product remains competitive and aligned with the company's business goals.

Required Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 7–10 years of relevant experience in software product management, ERP/CRM product ownership, or enterprise application development.
• Proven experience managing and improving a software product from planning through development and release.
• Strong understanding of ERP/CRM modules, business workflows, and enterprise software solutions.
• Experience leading cross-functional teams and coordinating with software development and QA teams.
• Strong knowledge of Agile/Scrum methodologies, product roadmaps, sprint planning, and release management.
• Ability to convert business requirements into technical and functional specifications.
• Experience in customer requirement analysis, product demonstrations, and stakeholder management.
• Strong leadership, analytical, communication, and decision-making skills.

Preferred Skills

• Experience managing a company's own ERP/CRM software product.
• Understanding of APIs, databases, system architecture, integrations, and software testing.
• Experience with product analytics, user feedback, and customer adoption.
• Knowledge of cloud-based software, SaaS business models, and software security.
• Ability to balance customer requirements, technical feasibility, and business priorities.

Key Performance Indicators (KPIs)

• Product quality and stability.
• Timely delivery of product releases and enhancements.
• Customer satisfaction and product adoption.
• Reduction in recurring product issues.
• Achievement of product development milestones.
• Improvement in product functionality and business value.

Application Question(s):

• How many years of experience do you have in senior-level software product management?
• Have you managed an ERP/CRM product from development to implementation? (Yes/No)
• Have you led software developers, QA teams, and product releases? (Yes/No)
• Have you managed a company's own software product? (Yes/No)
• Any notice period?

Work Location: In person