Senior Director of Warehouse Operations

[Hybrid onsite and remote work based near one of the following warehouse locations: Salt Lake City UT, Dallas TX, Warren OH, Knoxville TN, or Jacksonville FL]

The Senior Director, Warehouse Operations leads HemaSource's five-distribution-center network and is accountable for safety, service, quality, regulatory compliance, productivity and cost across all warehouse operations. Reporting to the SVP of Logistics Operations, the role leads the DC Directors, sets common operating standards, and drives continuous improvement using Lean, Six Sigma and Theory of Constraints methods.

The Senior Director is a key member of the Logistics Operations leadership team, working alongside Transportation, Customer Support and Quality to run an integrated network. The role builds leadership depth and succession across the DCs, and leads major implementations such as new product lines, customer onboarding, and WMS and automation projects.

Key Areas of Focus

- Lot and expiry management: lead FEFO and lot-level control across a regulated, multi-site healthcare network - Inventory excellence: sustain a high standard of inventory accuracy as the network and product range grow - Network design and space management: shape slotting, pick-zone design and capacity planning to support growth and new product lines - Customer and 3PL partnerships: deliver the service levels behind HemaSource's 3PL and key customer programs, with clear reporting by DC - Data-driven operations: use WMS data to set and advance DC- and associate-level productivity standards

Essential Duties and Responsibilities

Leadership and talent (approx. 25%)

- Lead, coach and hold accountable the five DC Directors; set clear goals and run regular performance reviews - Build leadership depth at each DC; own the network succession plan - Shape an accountable, engaged, safety-first culture; retain and develop talent and strengthen associate relations with Human Resources

Network performance (approx. 25%)

- Own network KPIs for safety, service, order accuracy, quality, productivity, inventory accuracy and cost per unit - Set annual improvement targets with each DC Director and deliver measurable year-over-year gains in productivity, cost per unit, accuracy and service - Run a regular operating review with the DC Directors using a standard DC scorecard - Develop annual operating and capital budgets for warehouse operations; manage labor, overtime and expense to plan - Lead capacity, staffing and labor planning across the network

Continuous improvement and standards (approx. 20%)

- Set standard work, layouts and process standards across the five DCs and spread best practice from the strongest sites - Lead improvement using Lean, Six Sigma and Theory of Constraints; build improvement capability inside each DC - Use root-cause analysis and corrective and preventive action (CAPA) to drive lasting improvement in service and quality

Regulatory compliance and quality (approx. 15%)

HemaSource's Quality team sets and oversees the compliance program. The Senior Director partners closely with Quality and is accountable for every DC executing those requirements day to day and staying inspection-ready.

- Ensure compliance with FDA, DSCSA, OSHA, DOT, and state and local requirements - Ensure temperature-controlled and cold-chain storage and handling meet product and customer requirements - Maintain continuous inspection and audit readiness with Quality

Projects, systems and cross-functional partnership (approx. 15%)

- Lead network projects: new product lines and kitting operations, new customer onboarding, facility changes, WMS, labor-management and automation - Partner with Transportation, Procurement, Customer Service, Quality, Finance and IT on inbound, inventory and outbound flow - Resolve escalated customer service issues and represent warehouse operations with key customers

Other duties as assigned.

Required Qualifications

- 12+ years of progressive operations experience in manufacturing or distribution environments - 7+ years leading distribution center or warehouse operations, including 5+ years leading managers or site directors - Experience leading operations across multiple sites, directly or through site leaders - Proven results with process improvement methods (Lean, Six Sigma, Theory of Constraints), with sustained year-over-year gains in productivity, service or cost - Working knowledge of regulated distribution requirements: FDA, OSHA, DOT, and current good manufacturing or distribution practices - Operating and capital budget ownership, with strong financial and analytical skills - Experience with warehouse management systems (WMS) and performance metrics - Ability to travel up to 40%

Preferred Qualifications

- Bachelor's degree in Supply Chain, Operations, Industrial Engineering, Business or a related field - Experience in medical device, medical supply, pharmaceutical, blood product or other healthcare distribution - Lean Six Sigma Green Belt or Black Belt; ASCM/APICS certification (CPIM or CSCP) - Temperature-controlled and cold-chain operations experience - Knowledge of DSCSA and state pharmacy requirements - Experience with labor-management systems, voice picking or warehouse automation - Experience launching kitting or value-added services operations - Experience leading through organizational change and leadership transitions

Working Conditions and Physical Requirements

- Office and warehouse environments, including temperature-controlled storage areas - Regular time on the warehouse floor: walking, standing, climbing stairs, and occasionally lifting up to 25 pounds - Required personal protective equipment in warehouse areas - Overnight travel to all five DCs