Senior Director Technology Business Office

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

- Entity: Corporate - Department: IS-Corp Services

- Location: Remote based out of Philadelphia, PA - Hours: 8hr Days

Summary :

The Senior Director, Technology Business Office is responsible for tracking and reporting on the portfolio activity for the Chief Technology Officer tower. This includes activities related to Cyber Security, Enterprise Infrastructure, Enterprise Architecture and Entity Services/Relationship Management. This Chief Technology Officer tower has over 400 employees and is responsible for over $200 million in annual operating dollars, as well as $50M in annual capital spend. At any given time, the Chief Technology Officer tower is managing dozens of transformational initiatives. This role will focus on and be directly responsible for budget reporting, vendor management and portfolio management for the Chief Technology Officer tower. This role is key to the overall effectiveness of the Data and Technology Solutions organization. The role reports to the Vice President – Entity Services for Data Technology and Solutions (DTS). The individual will work closely with leaders from not only the Chief Technology Officer tower, but also with leaders from both the DTS project management office and the Penn Medicine Finance organization. This individual will also work closely with key vendor personnel to establish metrics and measurement criteria to evaluate vendor effectiveness and value delivered to Penn Medicine.

Responsibilities:

- Responsible for providing administrative support to the Chief Technology Officer tower (Cybersecurity, Architecture, Infrastructure and Entity Services) within Data and Technology Solutions. - Responsible for managing and reporting on the budget activities within the Chief Technology Officer tower. This includes, but is not limited to, staffing numbers, operating expenses and capital spending. - Works closely with the Project Management Office to maintain a project portfolio for the Chief Technology Officer tower. This includes managing project dependencies and project timelines across a series of transformation projects tied to the areas lead by the CTO. Tied to this is doing monthly portfolio reporting as well as call out risk and risk mitigation activities. - Works closely with leaders in the Chief Technology Officer tower to manage key vendor relationships. There is a significant annual spend with vendors supporting this group. This individual will establish key metrics and service levels so that each of the key vendors can be measured in terms of effectiveness and return on investment. This individual will conduct quarterly business reviews with key vendors to maximize the investments. - When developing the project portfolio reports, this individual will collect status reports from multiple projects, will call out key project milestones and dependencies and will develop dashboards and executive presentations to communicate status and progress. - Coordinates with key leaders in the Chief Technology Officer tower to establish annual budget requests for both opex and capex. As part of this work, they will assist in prioritizing the budget requests to optimize the collection and annual budgeting process. When projects or support activities result in budgets being exceeded, this person will develop and lead management plans to get back aligned with opex and capex budget performance. - This individual will work with key leaders to establish predictive funding models for infrastructure refresh activities. These models will work to implement technology standards across the enterprise while maximizing investments and focusing on operational stability. - Works closely with Human Resources and Finance (accounts payable) to ensure that key vendors are paid in a timely fashion such that maintenance contracts and related support is maximized and optimized. - This individual must be able to quickly handle multiple tasks in a fast-paced environment. - Works to establish best practices for vendor management, budget management and portfolio management such that these practices can be leveraged in other key DTS towers. - Establishes tight relationships with procurement/materials management such that vendors are held accountable across Penn Medicine - Aligns with contract management and legal to ensure that the right terms and conditions are built into maintenance contracts across DTS.

Education or Equivalent Experience:

- Bachelor of Arts or Science Business, Healthcare or IT related discipline (Required) - And 10+ years progressive experience in a complex organization (Required) - And 5+ years demonstrated project, budget and/or vendor management experience (Required) - Master of Arts or Science (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

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