Senior Deskside Support Engineer - Onsite / Remote

Systal Technology Solutions is seeking an experienced Senior Helpdesk Engineer to provide onsite IT support services for DCCH operations in Dublin. The successful candidate will act as a senior technical escalation point, delivering high-quality end-user support including C Suite executives, infrastructure troubleshooting, and operational excellence across enterprise environments.

This role requires a customer-focused engineer with strong technical capability across desktop support, Microsoft technologies, networking, and incident management within a fast-paced managed services environment.

Key Responsibilities

• Provide onsite 1st and 2nd line technical support for DCCH users and business systems
• Diagnose and resolve hardware, software, network, and connectivity issues
• Support Microsoft Windows environments, Microsoft 365, Teams, Exchange, and Active Directory
• Manage incidents and service requests through the ITSM/ticketing platform in accordance with SLA requirements
• Escalate complex technical issues to 3rd line or specialist teams where appropriate
• Perform laptop, desktop, printer, and peripheral deployment and support
• Support and troubleshoot meeting room technologies, AV equipment, and collaboration platforms (Logitech and Microsoft)
• Conduct user account administration including onboarding, offboarding, and access management
• Maintain accurate documentation, asset records, and technical procedures
• Participate in incident reviews, root cause analysis, and continuous service improvement initiatives
• Liaise directly with client stakeholders and maintain strong professional relationships onsite
• Assist with infrastructure changes, patching, and maintenance activities
• Ensure compliance with security policies, change management processes, and operational standards

Technical Skills & Experience

Essential:

• Minimum 4–6 years’ experience in a Helpdesk/Desktop Support or EUC support role
• Strong troubleshooting skills across Windows 10/11 environments, MFA, VPN & Intune
• Support Azure management platform/infrastructure (virtual machines, security groups, end point management, Entra ID)
• Experience supporting Microsoft 365, Defender, Exchange Online, Teams, and SharePoint
• Use & experience in administering Active Directory, Group Policy, and user administration
• Experience with networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies
• Familiarity with ITIL-based service management processes
• Experience using enterprise ticketing systems such as ServiceNow or similar
• Strong hardware support experience for laptops, desktops, mobile devices, AV devices and printers
• Excellent communication and customer service skills

Desirable:

• Microsoft certifications (MD-102, MS-900, Azure Fundamentals, etc.)
• Experience within managed services or enterprise support environments
• Understanding of Azure and cloud identity technologies
• Experience supporting Cisco/Meraki network environments
• Knowledge of endpoint management tools such as Intune or SCCM
• Exposure to cybersecurity best practices and endpoint protection platforms

Pay: €40,000.00-€60,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Sick pay
• Work from home

Work Location: In person