Senior Customer Support Engineer (EMEA) - Remote
# Senior Customer Support Engineer (EMEA) - Remote **TalentCloud Group** · United Kingdom · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Support-Engineer]` `[Technical-Support-Engineer]` `[Support-Engineer]` `[Site-Reliability-Engineer]` `[DevOps-Engineer]` `[Senior-Technical-Support-Engineer]` `[Senior-Support-Engineer]` --- ### About the Role Our client is a fast‑growing international software company building high‑performance developer infrastructure used by teams around the world. To support their expanding customer base, were looking for a Senior Customer Support Engineer to take ownership of complex technical issues, guide customers through challenging scenarios, and help shape a world‑class support function. This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization. What You'll Do Technical Support & Troubleshooting - Act as the primary technical contact for customers across EMEA - Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems - Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions Customer Success & Guidance - Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations - Communicate clearly with both technical and non‑technical stakeholders, ensuring a smooth and positive support experience Cross‑Functional Collaboration - Work closely with engineering and product teams to escalate issues, share insights, and influence product improvements - Contribute to internal tooling, workflows, and automation to streamline support operations Documentation & Enablement - Create and maintain high‑quality documentation for internal teams and customers - Identify recurring issues and propose improvements to reduce friction and enhance product reliability Operational Excellence - Participate in an on‑call rotation to ensure timely responses to critical issues - Help shape support processes as the company scales, bringing structure, clarity, and continuous improvement What You Bring - Strong experience in a customer‑facing technical support, DevOps, SRE, or infrastructure‑focused role - Solid proficiency in Python or a similar programming language - Hands‑on experience with Kubernetes and managing workloads in cloud environments (AWS, GCP, or Azure) - Ability to troubleshoot distributed systems, cloud services, and backend components - Excellent communication skills and the ability to translate complex technical topics into clear explanations - Familiarity with modern search, data, or database technologies is a plus - A proactive, ownership‑driven mindset and comfort working in a fast‑moving environment - Must be based in the EMEA region Why This Role Stands Out - Join a remote‑first, international team working on cutting‑edge developer technology - Contribute directly to a growing support organization with room to influence processes and tooling - Competitive compensation, flexible working culture, and opportunities for professional development - Work in a company that values autonomy, engineering excellence, and continuous improvement Originally posted on Himalayas
- Customer-Support-Engineer
- Technical-Support-Engineer
- Support-Engineer
- Site-Reliability-Engineer
- DevOps-Engineer
- Senior-Technical-Support-Engineer
- Senior-Support-Engineer
Наблюдалась 2026-10-09, впервые 2026-10-09, источник — Himalayas (JSON API).