Senior Customer Success Manager
# Senior Customer Success Manager **KLIR** · Toronto, ON · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role About Klir For too long, water utilities have had to manage operations through fragmented systems, siloed data, and workflows held together by institutional memory. As costs rise, teams shrink, and operational decisions demand real-time clarity, connected data is no longer a nice-to-have. It's essential. Our mission is simple: Making Water Better. Klir is the Operational Data Hub that connects water utility programs, data, and decisions into one connected operational system. It replaces fragmented tools and siloed data with a unified view of Drinking Water, Wastewater, and Industrial Pretreatment operations — giving teams the clarity, visibility, and continuity to act sooner and with more confidence. Utilities choose Klir because we combine: A single source of truth for operational and compliance data Automated workflows that eliminate manual effort and reduce risk Insights and analytics that surface trends, issues, and optimization opportunities A modern, intuitive experience for frontline operators and executives alike Backed by Insight Partners, Bowery Capital, and Spider Capital, Klir is one of the fastest-growing companies in the digital water space — with strong product-market fit and rapidly expanding demand across North America. Location: Full-time • Toronto (Hybrid) Responsibilities: Post-Implementation Ownership Own the customer relationship immediately following implementation Build continuity, trust, and deep account knowledge beyond onboarding Serve as the long-term strategic partner across multiple stakeholder levels Value Realization & Success Planning Build and maintain shared Success Plans with clear outcomes, timelines, and responsibilities Drive customers through a structured value journey tied to measurable progress Ensure utilities understand what value will be delivered, how it will be achieved, and how it will be measured Communicate Klir’s Product Roadmap consistently to customers and act as a voice of the customer internally Multithreading & Strategic Relationships Develop strong, multidimensional relationships across each account Engage users, supervisors, program managers, and executive sponsors Tailor communication and engagement to each stakeholder group’s goals and perspectives Structured Change Management Lead customer adoption through a practical change management framework focused on: Process: Understanding and aligning Klir to real-world workflows and SOPs People: Delivering role-specific enablement, training, and adoption strategies Communications: Ensuring clear internal messaging around: Why Klir is being adopted What will change When teams will be impacted Who is responsible How to get training and support Customer Enablement & Adoption Deliver thoughtful, outcome-focused enablement and training Identify and resolve blockers to adoption by being a Product expert Use data and insights to guide engagement, usage, and behavior change Renewals & Expansion Lead renewal conversations with POCs and executive buyers Identify value-aligned expansion opportunities and partner with Sales to pursue them Risk Management Monitor account health and proactively identify risk signals Build and lead action plans to mitigate risk and protect long-term value Intentional Customer Engagement Ensure every touchpoint is purposeful and aligned to value, outcomes, or next steps Move beyond check-ins toward strategic discussions that demonstrate impact Continuously highlight how Klir supports efficiency, effectiveness, and workforce satisfaction Requirements (Sound like you?) Experience 5–7 years in SaaS Strategic Customer Success, Enterprise CSM, Professional Services, or Implementation (enterprise) — required Skills & Attributes Strategic thinker with strong execution capabilities Skilled in guiding post-implementation customer journeys Strong experience in change management across process, people, and communications Excellent at building multithreaded relationships Great communicator who brings intentionality and clarity to every conversation Empathetic, customer-centered, and mission-driven Resourceful, action-oriented, and thrives in fast-moving environments Our Commitment To You Meaningful Impact You’ll be helping to transform how water utilities operate and support the sustainability of a vital global resource. Hybrid Flexibility Working in a hybrid model with your home base in Toronto, collaborating in person while benefiting from remote flexibility. High-Performance, High-Heart Culture We take our mission seriously—but we believe in humor, humanity, and enjoying the work. Our Values Honesty. Audacity. Unity. These guide how we work with customers and with each other. Commitment to Your Growth You’ll work with leaders dedicated to coaching, transparency, and helping you become your best professional self. Compensation & Timing & Travel Salary: CAD $90,000–$110,000 plus annual bonus Benefits: Canadian benefits package, unlimited vacation, MacBook Pro Travel: As this role manages strategic relationships with utilities across the United States, you will be expected to travel to customer sites for key milestones, relationship-building, value reviews, and strategic planning sessions. Typical travel ranges from 10–20% annually, depending on customer needs.Timing: Immediate opening
Наблюдалась 2026-09-17, впервые 2026-09-16, источник — Indeed.